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IT Senior Network Specialist Lead


Recruitment #23-004503-0005



The Maryland Workers' Compensation Commission seeks to secure the equitable and timely administration of the provisions of the Maryland Workers' Compensation law on behalf of its customer, the injured workers, and their employers, by providing an efficient forum for the resolution of individual claims.


The Workers' Compensation Commission envisions a state wherein injured workers and employers are empowered to create an equitable partnership to facilitate prompt and fair resolution of workers' compensation matters.


Together we profoundly touch the lives of so many people and have enormous responsibility to the community by fulfilling our mission of securing equitable and timely administration of the law. The Commission continues to provide services to our constituent partners at a level rarely met throughout the United States.  The professionalism, work ethic, and technological acumen manifest in our operations allows us to smoothly and effectively manage the challenges which invariably arise.  Every division within the agency plays a vital role in keeping us in the forefront nationally...




Workers’ Compensation Commission of Maryland
10 East Baltimore Street
Baltimore, Maryland 21202

Main Purpose of Job

The Senior Network Administrator's role is to manage the day-to-day operations of the WCC systems and converged networks. This includes planning, developing, installing, configuring, maintaining security, supporting, and optimizing all network hardware, software, and communication links for LAN, WAN, WLAN, VoIP, and VPN in an evolving environment.


As a Senior Network Administrator, you will be responsible for managing the day-to-day operations of our network infrastructure. You will work with a variety of technologies, including Cisco routers and switches, VMware vSphere, Microsoft Windows servers, Cisco Unified Communications Manager, Microsoft Azure, Microsoft Office 365, and Unitrends recovery appliances. The ideal candidate will have a strong background in network administration, possess in-depth knowledge of the aforementioned technologies, and be able to effectively support and optimize our network environment.

1.      Design, configure, and maintain our network infrastructure, including Cisco routers, switches, and firewalls, to ensure optimal performance, security, and reliability.

2.      Configure, monitor, and support backend SAN storage racks and supporting network.

3.      Manage and monitor VMware vSphere virtualization environment, including virtual machine provisioning, resource allocation, and performance optimization.

4.      Administer Microsoft Windows servers, ensuring proper configuration, patch management, and system performance.

5.      Configure and maintain Cisco Unified Communications Manager (CUCM) to support our VoIP telephony system, including phone provisioning, call routing, and voice quality optimization.

6.      Collaborate with cross-functional teams to integrate Microsoft Azure services and Office 365 applications into our network environment, ensuring seamless connectivity and secure access.

7.      Implement and maintain backup and disaster recovery solutions using Unitrends recovery appliances, including regular backups, system restoration, and testing of recovery processes.

8.      Monitor network performance, identify bottlenecks or issues, and proactively implement solutions to optimize network performance and ensure high availability.

9.      Conduct regular security assessments, identify vulnerabilities, and implement appropriate measures to protect the network infrastructure from unauthorized access, malware, and other threats.

10.   Provide technical support and troubleshooting assistance to end-users, addressing network-related issues promptly and effectively.

11.   Collaborate with IT teams and vendors to plan and execute network infrastructure upgrades, migrations, and expansion projects.

12.   Stay up-to-date with industry trends, emerging technologies, and best practices in network administration, and make recommendations for continuous improvement and innovation.


Experience: Three years and six months of experience, two years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.


1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required experience.

2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the additional eighteen months of the required experience.

3. Candidates may substitute experience in one of the following areas on a year-for-year basis for graduation from an accredited high school or possession of a high school equivalency certificate: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

4. Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university and two years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.


The following is a required qualification. Candidates MUST possess one of the following:

Two (2) years of experience configuring, securing, and troubleshooting Cisco data & voice network hardware, managing Microsoft Windows Server 2016 or newer Active Directory domain networks, and managing integrated on-prem and cloud services.


· Completion of a certification program in one of the following active network administration programs:   

Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Engineer (MCSE), VMware Certified Professional 5 (VCP5), ISC(2) Certified Information Systems Security Professional (CISSP), or Global Information Assurance Certification (GIAC)

· Working knowledge of Microsoft SQL Server database administration and disaster recovery.

· Experience using data & voice network access, management, communications and security software and hardware including next generation firewall, intrusion detection and prevention tools.

· Experience with firewalls, routers, managed switches, VOIP telephones and services, VPN technologies on an Ethernet LAN and MPLS (Layer 3 VPRN) WAN.

· Working knowledge of Cisco Unified Communications Manager Business Edition version 12.0+ hardware and software including managed POE switches, FXS/FXO, PSTN circuits and carriers.

· Business systems analysis, project management, systems integration, deployment, and failover/disaster recovery skills in a complex multi-location and multi-platform environment including Windows servers, VMware Vsphere Enterprise 7.5, cloud-based applications and services as well as converged voice & data networks.

· Familiarity with IIS web security architecture, experience in network security best practices, monitoring, intrusion prevention and detection and data encryption methodologies helpful. 


·     Employees in this classification may be subject to call 24 hours a day and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached. Employees may be furnished with a cell phone. 

·     The nature of the duties of this position requires that the employee be able to drive an automobile. A motor vehicle operator’s license valid in the State of Maryland and a clean driver’s record is required before appointment to position in this class is made permanent.     


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.



If you are unable to apply online, or encounter difficulty attaching documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number (23-004503-0005) on any documentation to ensure timely processing.


Tips for a successful application:


It is important that all experience be fully documented. Failure to ANSWER ALL SUPPLEMENTAL QUESTIONS SPECIFICALLY AND ACCURATELY may cause the candidate to be rejected.



The application is part of the examination process. Your answers will determine your eligibility to participate in the next phase of the selection process.

· Clearly describe your qualifications in detail. Credit cannot be given for education, training, experience, knowledge, skills, and abilities that you fail to indicate.

· Do not leave any answer spaces blank; if a question does not apply, write "N/A".

· Although you may attach a resume to further describe your qualification, it does not substitute for completing the application form. An incomplete application form may result in disqualification. Do NOT write "see resume" in your work history or responses to supplemental questions.

      · Failure to comply with these instructions may result in disqualification.

· Read the Job Announcement carefully for specific filing instructions, supplemental questions, and final filing dates.




Please include your resume and supplemental questions along with your completed employment application.


Completed application, supplemental questionnaire, and supportive documentation, may be mailed to:  

MD Workers' Compensation Commission 

Attn: Personnel Department 7th floor 

10 E. Baltimore Street 

Baltimore, MD 21202


For information regarding this recruitment, please email or contact 410-864-5230.


As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

TTY Users: call via Maryland Relay

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