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Recruitment #23-004500-0001


The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually.  The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City.  DHS works in every community in Maryland to positively impact the lives of Marylanders.

This is an Internal Only recruitment.  Limited to current State of Maryland employees only.

The closing date has been extended.  If you already applied, you do not need to reapply.




ESSEX, MD 21221

Main Purpose of Job

This position supports the Department of Human Service’s (DHS’s) automated mainframe and web-based systems, by providing technical, system-related policy and procedural program support to DHS central and local stakeholders of the Office of Technology for Human Services. OTHS encompasses the Department of Human Services’ most mission-critical systems, and is the primary information system resource for providing technology and the delivery of social and community services programs, family assistance, child welfare, child support and refugee services to several hundred thousand of Maryland’s most needy and economically disadvantaged citizens. Job Duties Provides on the job training for lower level IT Functional Analysts. Assigns and reviews incidents to lower-level IT FAs. Self-assigns user support calls, documented as incidents by the OTHS Service desk and EE Application Support team in the Incident Management software application. Verify and validate vendor payment processing in collaboration with agency and end user. Takes initiative to identify and participate in opportunities for self improvement. Develops, implements and manages training programs for staff. Adheres to all policies and regulations concerning confidentiality, use of state property, training requirements, and technical/physical security. Participates in Application and Eligibility work groups, CORE team meetings, planning sessions and daily SCRUM. Acts as a resource providing Subject Matter Expert “SME” support, which includes defining system features/functional requirements for software modifications (fixes or enhancements).


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience: Six years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.


1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for four years of the required experience.

2. Candidates may substitute experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications on a year-for-year basis for a high school education.

3. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.


One year of the required experience must have been within one of the Family Investment programs.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Six months of experience with agile planning solutions such as digital, ai agility, JIRA, Azure.

One year of experience using computer software such as Microsoft Word and Excel   or Google Docs and Sheets.

Six months experiencing using the Eligibility and Enrollment (E&E) application

Two years of experience with incident management and problem resolution.


This recruitment is limited to current State of Maryland employees.




Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.



The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.


As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:   STATE OF MARYLAND BENEFITS

·       Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).

·       Annual Leave - ten (10) days of accumulated annual leave per year.

·       Sick Leave - fifteen (15) days of accumulated sick leave per year.  

·       Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

·       Holidays - State employees also celebrate at least twelve (12) holidays per year.  

·       Pension - State employees earn credit towards a retirement pension.


The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.

Or email Voice 410-767-8844, toll-free: 1-800-332-6347. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or 

Do not submit unsolicited documentation.

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply. 

We thank our Veterans for their service to our country and encourage them to apply.

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