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COMPUTER NETWORK SPECIALIST SUPERVISOR

ENTERPRISE SOFTWARE MANAGER

Recruitment #23-004414-0006

Introduction

GRADE

19

LOCATION OF POSITION

Spring Grove Hospital
55 Wade Avenue  
Catonsville, MD 21228

Main Purpose of Job

This position will manage and oversee the Maryland Department of Health (MDH)'s Prevention and Health Promotion Administration (PHPA)'s Infectious Disease Prevention and Health Services Bureau (IDPHSB)’s Information Technology and Information Management functions, including the management of an expanding computer network. This position will function as a Chief Information Officer for the bureau, including providing programming, Microsoft Server oversight, physical/network security telecommunications, and database support. This position will also be responsible for the presentation and analysis of statistical relationships within data. Finally, this position will be responsible for the procurement of all IT system hardware and software applications.

POSITION DUTIES

  • Perform Team Leader role for Spring Grove Hospital IT staff including, but not limited to assigning and reviewing work of staff, approving leave and signing , training employees and disciplining employees.  
  • Assign Help Desk tickets and other work to subordinate IT staff; personally, take sole responsibility for sampling Help Desk tickets; Monitor disposition of Help Desk tickets by Spring Grove Hospital IT staff to ensure that tickets are being handled according to OET standards and protocols.
  • Management, maintenance, repair and implementation of new equipment technologies to Spring Grove Hospital campus computer network, microcomputer hardware, software, server hardware and software.
  • Provide top tier support for IT resources utilized by sites Door security system environmental control system and video surveillance system.
  • Meet with the Deputy Director regularly to discuss general topics regarding work in progress and project status as well as any problems or concerns involving employee performance or client expectations.  
  • Report potential or actual issues concerning employees and clients and discuss options for rectifying.   
  • Meet with CEO, COO and Spring Grove Hospital leadership to review work required to meet Spring Grove Hospital goals and mission.  Consult about requirements and upcoming projects or initiatives of Spring Grove Hospital that require an IT component.

MINIMUM QUALIFICATIONS

Experience:  Four years and six months of experience, three years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.

Notes:  
1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required education. 

2. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator equivalent certification program for the additional eighteen months of the required experience.  

3. Candidates may substitute experience in one of the following areas on a year-for-year basis for graduation from an accredited high school or possession of a high school equivalency certificated: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.  

4. Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university and three years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience.  

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATIONS

Preferred candidates must possess the following:

  • Minimum one year experience working with Microsoft Servers
  • Minimum one year experience with Active Directory

DESIRED OR PREFERRED QUALIFICATIONS

The desired candidate should possess:

  • Supervisory experience in a large matrixed environment (10,000+ users) 
  • Experience with Windows Microsoft Server administration and management 
  • Experience with large scale Active Directory administration, including AD architecture, Group Policy and schema management 
  • Comprehensive understanding of network principles (i.e. - TCP/IP, DNS, DHCP, AD replication and server administration)
  • Understanding and experience with Security+ concepts (threat/attack/vulnerability detection and mitigation, access control, identity management, operational security) 
  • MCSA, MCSE or MCITP certification · Comp TIA or Comp TIA A+ certification

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.




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