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MSP Emergency Dispatcher Supv

Recruitment #23-003788-0001


This is an internal recruitment limited to current permanent, contractual and temporary Maryland State Police (MSP) employees.

It is important that all experience be fully documented. Failure to ANSWER ALL SUPPLEMENTAL QUESTIONS SPECIFICALLY AND ACCURATELY may cause the candidate to be rejected.



The application is part of the examination process. Your answers will determine your eligibility to participate in the next phase of the selection process.

Clearly describe your qualifications in detail. Credit cannot be given for education, training, experience, knowledge, skills, and abilities that you fail to indicate.

Do not leave any answer spaces blank; if a question does not apply, write "N/A".

Although you may attach a resume to further describe your qualification, it does not substitute for completing the application form. An incomplete application form may result in disqualification. Do NOT write "see resume" in your work history or responses to supplemental questions.

Failure to comply with these instructions may result in disqualification.

Read the Job Announcement carefully for specific filing instructions, supplemental questions, and final filing dates.


STD 0018


Maryland State Police
La Plata Barrack
9500 Mitchell Rd.
La Plata, MD  20646

Main Purpose of Job

To provide guidance and supervision of the communications center at a Maryland State Police Barrack. The work involves close, general and moderate supervision of MSPED employees that are providing services to law enforcement personnel and other authorized agencies. Maintaining and establishing Officer-safety protocols by monitoring police radio transmissions and utilization of all technological advanced computerized communications equipment.


Duties include but are not limited to:

  • Provide initial training to new entry level Maryland State Police (MSP) Emergency Dispatcher Trainees, I, II, & III, and continuous education training to experienced full-performance MSPEDs who are responsible for monitoring and communicating with MSP and other public safety personnel via two-way multi-channel radios and maintaining required documentation of same.
  • Knowledge and experience of the Computer-Aided-Dispatch (CAD) system for ensuring that all pertinent information is being gathered and entered correctly into the Emergency Police Dispatch (EPD) program and dispatched under appropriate protocol.  Will also include assurance and compliance management of the Quality Assurance (Proqa) program.
  • Review all METERS/NCIC validation entries to ensure accuracy, completeness, timeliness and compliance affiliations.
  • Prepare and maintain work and leave schedules for MSPEDs
  • Maintain related filing system in the Communications Centers
  • Review Detainer/Open warrant files monthly to ensure wanted persons remain incarcerated
  • Performs other related duties.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Five years of experience as a MSP Emergency Dispatcher and the successful completion of the Communications Training Officer program.

Note: Candidates may substitute on a year-for-year basis verifiable previous experience as an emergency dispatcher, (medical, fire or police) from state, local or municipal agencies for the required experience.


Strong preference will be given to applicants who possess the following.  Include clear and specific information on your application regarding your qualification(s). 

  • Experience providing training to others performing law enforcement communications work
  • Supervision experience


This is an internal recruitment limited to current permanent, contractual and temporary Maryland State Police (MSP) employees.


1. Employees in this classification must be certified as a Communications Training Officer.

2. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties may be required to possess a motor vehicle operator’s license valid in the State of Maryland.


1. In accordance with Section 2-204(b)(6) of the Public Safety Article, candidates for position in this classification will be subject to an initial drug screening and a complete criminal background investigation to include a polygraph examination before permanent appointment can be made. A criminal conviction may be grounds for rejection of the candidate.

2. Applicants for positions in this classification will be subject to an extensive background investigation prior to appointment.

3. Employees in this classification will be required to provide the employing barrack with a telephone number where they can be reached.

4. Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs.

5. Candidates for this classification may be given a medical examination to determine their ability to perform the duties of the job classification.


Only candidates who meet the minimum qualifications will be considered for this classification. Therefore, it is essential that you provide complete and accurate information on your application. Successful candidates will be placed on the Eligible List categorized as BEST QUALIFIED, BETTER QUALIFIED or QUALIFIED and remain eligible for consideration for at least one year from the date of examination. The list will be used by the hiring manager to select employees. The list will be valid for one year.


The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Report all experience and education that is related to this position.



NOTE: Currently, applicants are limited to uploading one file. As a result, it is strongly urged that those applying upload ALL required and additional documents (undergraduate and graduate transcripts, resumes, etc.) as one file. If you are unable to apply online, you may submit an application via mail. The Maryland State Application Form can be found online.


Completed applications, required documentation and any required addendums may be mailed to:

Maryland State Police

Human Resources Division

1201 Reisterstown Road

Pikesville, MD 21208

ATTN: Tiffany R. Hazel


It is the policy of the Maryland State Police to comply with all applicable federal and state laws prohibiting employment discrimination and to provide equal employment opportunity to all employees and applicants for employment without regard to age, ancestry, color, gender, identity and expression, genetic information, marital status, mental or physical disability, national origin, race religious affiliation, belief or opinion, sex, sexual orientation or any other protected status.

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