The Maryland Lottery and Gaming Control Agency (MLGCA) serves as
one of the largest revenue sources for the State of Maryland, supporting
important state programs and services including education, public health and safety,
human resources and the environment. In addition to generating revenue from the
sale of lottery products, the MLGCA is also responsible for the oversight of
the state’s casino gaming program, providing direction and guidance to its
casino partners on financial, security, regulatory and licensing procedures for
the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports
and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are
located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and
growing business that operates around the clock, 365 days of the year.
LOCATION OF POSITION
MGM Casino - 101 MGM National Avenue, Oxon Hill, MD 20745
MD Live Casino- 7002 Arundel Mills Circle, Hanover, MD 21076
Please select Baltimore City for application purposes ONLY.
Main Purpose of Job
A Casino Compliance Representative is responsible for performing casino compliance duties at the Maryland Lottery licensed gaming facilities. Employees in this class are responsible for certifying revenue from the video lottery terminals, receiving complaints from the public, receiving shipments of State owned equipment, monitoring facility employees and vendors and ensuring that various aspects of the casino internal controls and security surveillance and responsible gaming plans are adhered to, perform licensing functions, fingerprinting of casino employment applicants, and ensure the integrity of the VLT gaming operation. In addition, employees in this class are responsible for conducting investigations, when warranted into the following: operation of the video lottery terminals, maintenance of the video lottery terminals and associated equipment and software and any other investigations the Lottery may deem necessary. The Casino Compliance Representative reports to the Casino Compliance Manager. Casino Compliance Representatives are considered essential employees and in the event of a declared emergency, they are to report to their assigned duty station.
Serves as a liaison and establishes relationships with all levels of law enforcement, casino management, casino staff employees, all registered and certified vendors, and all necessary persons.
Responds to all patron complaints and questions and attempts to resolve all complaints from patrons in a satisfactory and equitable manner.
Prepares a report for all incidents that occurs within the casino.
Monitors all casino employees to ensure that each employee meets the Lottery’s licensing requirement. Ensures that all casino employees have their credentials on their person and are visible for display.
Works with the Lottery’s Licensing Department to ensure that all vendors, manufacturers, etc., are licensed in accordance with regulations.
Provides assistance to the Lottery’s Internal Audit and Accounting Departments when requested or as needed.
Serves as on-site liaison for the central computer system vendor to ensure that all machines are communicating properly and to complete “ram” clears as needed; engages in the practice of ongoing review of slot machine activity to ensure that all machines are functioning as required.
Assists casino personnel with jackpot payouts to ensure meters are properly recorded and the payout is accurate and valid.
Receives all state-owned equipment, including video lottery terminals into the casino, affixes the state asset tag, records appropriate information Into the corresponding maintenance log and performs inventory of all State-owned equipment.
Observes the gaming floor for suspicious activity, underage and/or intoxicated person, excluded persons and report same to appropriate Lottery and Casino personnel. Provides follow-up as necessary to ensure Compliance.
Coordinates activities with the appropriate Lottery personnel concerning all slot machine placements, replacements, floor plans, and all necessarySurveillance coverage with every floor plan change.
Secures keys that the Lottery is required to control pursuant to InternalControl Procedures.
Conducts inquiries regarding casino operating and secures copies ofDocuments, tapes/discs ,reports log, etc./, that are necessary to ascertainWith all laws regulations and internal controls.
Ensures facility signage is in compliance with Lottery regulations.
Maintains familiarity with all documents relating to casino compliance such as the property internal controls, property rules, regulations and Procedures and Lottery rules, regulations and internal policies.
Perform other duties as required.
Experience: Four years of experience in administrative staff or professional staff work.
1. Candidates may substitute the completion of 60 credit hours from an accredited college or university and two years of experience in administrative staff or professional staff work for the required experience.
2. Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non- commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
- Experience in conducting investigations.
- Experience conducting regulatory compliance for gaming.
LIMITATIONS ON SELECTION
The selected candidate must be willing to work in Prince Georges County, Maryland or Anne Arundel County, Maryland.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
Please make sure that you provide sufficient information on your application to show that you meet the qualifications of this recruitment. Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement. The online application process is strongly advised. If the online process is not available to you, you may complete and submit a paper application or direct any questions to:
HR Officer I
1800 Washington Blvd., Ste. 330
Baltimore, MD 21230
TTY Users: call via Maryland Relay
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We Thank our Veterans for their service to our country.