FAMILY INVESTMENT SPECIALIST SUPERVISOR I

The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually.  The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City.  DHS works in every community in Maryland to positively impact the lives of Marylanders.

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A Family Investment Specialist Supervisor I is one of two supervisory levels of work overseeing units of Family Investment Specialists involved in the determination of eligibility of applicants for programs of the Family Investment Administration (FIA) and the quality control review of those determinations.  Employees in this classification are responsible for the interpretation and application of laws, regulations and policies relevant to Family Investment Administration programs for the analysis of procedures, and the recommendation of new or revised procedures.  Employees in this classification supervise lower-level Family Investment Specialists and clerical workers in one unit.

Supervises one unit of lower-level Family Investment Specialists and clerical workers involved in determining customer eligibility for FIA programs or the quality control review of those determinations;

Assigns work and reviews case records for completeness, accuracy, the application of and compliance with State and federal policy, procedures, laws, rules and regulations;

Plans and controls workload to assure quality of service;

Analyzes work to determine causes of errors, and recommends and implements corrective actions, and policy and procedural changes when necessary;

Trains staff in work management and technical areas of the work;

Interprets State and federal policy and procedures, laws, rules and regulations regarding public assistance programs;

Records information in automated databases and classifies and codes errors for statistical analysis;

Serves as an advocate on behalf of customers;

May meet with community groups, or State or federal staff as a representative of the Maryland Department of Human Services; 

May prepare appeal packages or testify in administrative/appeals hearings;

May make visits to customers’ homes to gather information;

Performs other related duties.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

EDUCATION: A Bachelor’s degree from an accredited college or university.

EXPERIENCE: Four years of experience determining eligibility for governmental assistance programs or monitoring for compliance in those programs.

NOTES:

1. Candidates may substitute additional experience as described on a year-for-year basis for up to four years of the required education.

2. Candidates may substitute the possession of an Associate of Arts degree from an accredited college or university and two years of experience involving public contact and of support functions directly related to Family Investment program operations for the required education.

3. These requirements are established by the Family Investment Administration by authority provided in Human Services Article Title 5, Subtitle 2, Section 204, (b)(1) of the Annotated Code of Maryland. The Office of Personnel Services and Benefits of the Department of Budget and Management and the Examination Services Unit of the Department of Human Services do not have the authority to accept substitutions or equivalents.  

 

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

 

 

 

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. 

It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:   STATE OF MARYLAND BENEFITS

·       Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).

·       Annual Leave - ten (10) days of accumulated annual leave per year.

·       Sick Leave - fifteen (15) days of accumulated sick leave per year.  

·       Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

·       Holidays - State employees also celebrate at least twelve (12) holidays per year.  

·       Pension - State employees earn credit towards a retirement pension.

Online applications are STRONGLY preferred. If unable to apply online, please send your paper application and supplemental questionnaire (if applicable) to: Department of Human Services, Examination Services Unit, Attention: LaToura Jones, 311 West Saratoga Street, First Floor, Baltimore, Maryland 21201.