ADMINISTRATIVE OFFICER II (Contractual)

14

Department of Disabilities

Operating under the Maryland Department of Disabilities, Assistive Technology Program, the Assistive Technology Loan Fund Administrator assists the Director of the Assistive Technology Financial Loan Program in the day-to-day operations of the program, including fielding program inquiries via email and phone, data entry & tracking, processing and closing loan applications, working daily with loan applicants, vendors and program lenders through the application process, and general program marketing. This position is focused on providing financial services to people with disabilities seeking funding for assistive technology (AT), home modifications, and vehicles. This position is for 32-hours per week.

Information & Assistance

· Field all loan program and financing inquiries within 2 business days via phone and email;

· Monitor and respond to all application requests and program inquiries received through the ATLP general email inbox within 2 business days;

· Ensure appropriate referrals to disability organizations, services, and programs when applicable;

 Loan Processing & Loan Closing

· On a daily basis, check the ATLP general email inbox, fax machine, and online application portal for new applications submitted to the program; appropriately download and inform applicants of receipt of applications;

· Serve as primary point of contact for all consumers requesting and/or submitting applications;

· Verify that all submitted applications include required identifying information, are signed by all parties, and update applications in the ATLP loan program database;

· Ensure that information entered into the ATLP loan program database is complete & accurate;

· Ensure data entered into the MD AT Program database is complete & accurate;

· Under the guidance of the ATLP Director, process and manage all applications according to the ATLP management processes;

· Submit applications to lender(s) according to the lender’s guidelines;

· Order credit reports and request additional applicant information as needed;

· Prepare accurate and complete credit summaries for ATLP Board review, along with any programmatic and/or administrative updates weekly;

· Submit all application credit summaries to ATLP Director and Executive Director of MDTAP weekly for review;

· Record votes and draft board review summaries; submit drafts to ATLP Director and Executive Director of MDTAP;

· Notify program applicants with Board decisions and send appropriate follow up documentation;

·  Verify closing documents and update application information in the ATLP loan application database, submit final applications according to the appropriate lender’s guidelines, work with the lender’s servicing team to ensure submission or complete and appropriate documents, and work with the applicant to provide closing instructions ensuring the loan closing process is followed;

· Assist ATLP Director in carrying out board directives and updating written ATLP policy and procedures as directed;

· Assist ATLP Director in reviewing and entering monthly lender repayment reports;

· Other duties assigned.

 Vendor Services

· For all vehicle loan requests, order a vehicle evaluation and contact the dealership with any possible questions pertaining to the value and/or information on the buyer’s order;

· Serve as liaison between dealership and applicant when necessary as it relates to the value of the vehicle and the loan request.

 ATLP Marketing & Outreach

· In collaboration with the ATLP Director and MDTAP ED, draft and send ATLP introduction emails to related disability organizations, AT vendors, related state agencies, and others as identified;

· Conduct virtual and in-person meetings and presentations sharing information about the ATLP, its products, services, and work;

· Attend expos, conferences, and other outreach events, as identified, to share ATLP program information with attendees;

· Document outreach data in appropriate systems and ensure correctness of outreach data;

· Other duties as assigned.

 

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

Preferred Qualifications

1. Experience in accounting, bank lending, and/or finance

2. Experience reading, analyzing, and communicating information on credit reports

3. Experience providing services, resources, and/or general information to customers with disabilities

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.