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CAREAPP Community Engagement Coordinator

COORDINATOR SPECIAL PROGRAMS HEALTH SERVICES II, HEALTH SERVICES

Recruitment #23-002818-0029

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GRADE

14

LOCATION OF POSITION

Howard County Health Department
8930 Stanford Blvd.
Columbia, MD 21045

POSITION DUTIES

This position provides support for the Howard County Health Department Community Engagement Team in the Bureau of Assessment, Planning and Community Engagement (APC), which includes the Howard County Local Health Improvement Coalition (LHIC). Responsibilities include program coordination, training and promotion of CAREAPP and related community-engagement initiatives, including but are not limited to strategic communication and engagement of HCHD staff, partners, and community residents.

This position is eligible for hybrid telework.

60% CAREAPP Engagement Coordination

  • Develops and recommends strategies for the maximum utilization of CAREAPP by HCHD and community partners, as well as other priority HCHD community engagement services;
  • Maintains liaison with CAREAPP vendor to ensure CAREAPP functionality and accessibility, community partner engagement, and impactful data metrics for evaluation and decision-making; 
  • Supports the development and implementation of ongoing CAREAPP trainings and technical assistance for HCHD program staff to use CAREAPP for client needs assessment, data metrics, resource identification and referral, and shared care coordination; to integrate into program workflows; and to support the onboarding process of new hires;
  • Provides targeted trainings for existing Howard County CAREAPP users and new users, including the Community Health Worker Network and internal and external partners. 
  • Reviews CAREAPP data and reports to track engagement progress, impact/outcomes, identify trends and to recommend strategies for improvement
  • Reviews and complies with program-specific (or bureau-specific) policies, procedures, program manuals and standing orders (if applicable) and provides feedback for quality improvement as requested. 

30% Community Outreach and Engagement Coordination 

  • Cultivates and maintains cooperative relationships with all HCHD Bureaus, CAREAPP vendor, and partner organizations, including LHIC participating organizations to ensure successful completion and collaboration for assigned programs; 
  • Communicates effectively with co-workers, management, and cross-Departmental partners; community partners, program participants, and general public;
  • Supports the coordination of specified HCHD community engagement programs, including strategic agenda; activity development; communication; planning and implementation of actions;
  • Supports the identification/evaluation of the effective use of educational materials and methods in community outreach and for promoting HCHD community engagement initiatives to meet the health education needs of the community or of a target population and ensure health awareness and self-directed health management for HCHD staff, visitors, and community members; 
  • Develops and provides accessible presentations/trainings and represents HCHD within community partner programs and outreach to the general public in coordination with Supervisor, LHIC, and other Bureaus.
10% Other
Performs other related duties as assigned, including but not limited to:

  • Accepts responsibility for special projects and other duties as assigned;
  • Participates in appropriate professional education and training for roles and responsibilities of work assignments, as requested or approved by Supervisor;
  • Communicates professionally with Supervisor, HCHD coworkers, MDH staff, and other partners and community agencies;
  • Complies with HCHD/MDH policies and procedures;
  • Participates in Emergency Preparedness trainings, exercises or actual emergencies;
  • Participates in seasonal flu clinics, as approved by Supervisor;
  • Serves on affiliated Health Department Committees as assigned.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of professional experience in assisting in the coordination of a health-related program(s) or referring people to governmental and private resources.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Health Care Administration classifications or Civil Affairs Specialist specialty codes in the health-related field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

Desired qualifications: 
-Experience with online web based referral platform and data analytics.
-Experience conducting presentations to stakeholders, potential business partners, or the general public.
- Community outreach including capacity building.
- Experience collaborating virtually and in-person with a diverse team. 
- Knowledge about traditional and modern training methods and techniques.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment.  No postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.




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