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Director, Special Projects, Baltimore City OCS Field


Recruitment #23-002730-0002



When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. 

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This position is hybrid telework eligible.

This position has been reposted.  Applicants that already applied, do not need to reapply. 





Department of Human Services
Child Support Administration
311 W Saratoga St, 
Baltimore, MD 21201

Main Purpose of Job

As the Director, Special Projects, Baltimore City OCS Field Services and Programs this position provides direction, coordination, and oversight for the Baltimore City Office of Child Support Services (BCOCSS), and the Child Support Administration (CSA) Grants Unit. These programs include the management of multi-million-dollar contracts and grants. The Director is responsible for establishing and implementing policy/program initiatives designed to maximize performance in BCOCSS. The Director monitors the programs to ensure absolute compliance with federal and State law and any audit-related reviews. 

In BCOCSS, the position establishes and directs the state activities for the Court Referral Unit and the Investigations Unit. 

This position directly supervises with respect to: 
• Planning and directing activities necessary for the implementation of contracts or programs.
•Managing the development of project scope, budget, and schedules. 
Identifying and securing resources necessary for implementation. 
•Monitoring compliance with contract and grant requirements and any necessary corrective action plans. 
•Managing the development of any necessary regulations and policy for the programs in accordance with the project plan; and, 
•Providing ongoing training and technical support.

This is a Management Service position, and serves at the pleasure of the Appointing Authority.


At all times, the incumbent will provide customer service to both internal and external customers that meets or exceeds the standards set by the Department.

Baltimore City Office of Child Support Services Duties

  • Directs and oversees an annual $8 million contractual privatization project in Baltimore City. This includes monitoring of the contract to ensure contractor compliance; frequent onsite presence and meetings; oversee office functions operated and managed by 20 state workers (undistributed collections, investigations, and court activities) and 87 contracted staff (office conferences, correspondence, filing of child support orders and affidavits of paternity with the court via Office of Special Counsel), as well as work closely with the Office of Special Counsel.
  • Coordinates implementation of CSA initiatives with the Baltimore City Office of Child Support Services. Handles and coordinates human resources related issues and works closely with HRDT, HR Specialist assigned for the CSA state staff assigned to the Baltimore Office of Child Support Services.
  • Works closely with CSA Audit Staff to assist with the coordination of audits and ensure appropriate corrective action plans are implemented as necessary within the Baltimore City Office of Child Support Services. 
  • Monitors performance and various reports to notify the Baltimore City Office of Child Support Services where areas need to be improved. Provide guidance and resources to assist in improving processes and procedures to positively increase performance. 
  • Ensures emergency evacuation planning, continuation of operations planning and implementation, and proper space utilization of state staff working at the Baltimore City Office of Child Support Services or satellite locations. 
  • Be available to travel and assist onsite as needed.

Special Projects and Programs Duties

  • Directs and oversees various special projects and programs such as access and visitation and employment and training programs for noncustodial parents. 
  • Ensures grant applications are developed and submitted to ensure the programs respond to the needs of the service population. 
  • Submits waiver requests to the federal Office of Child Support Enforcement for use of incentive funding to support programs. Serves on development and implementation committees in a management capacity for the Couples Advancing Together, Workforce Development, TANF, SNAP, and ENT Programs, Investment and Opportunity Act (WIOA). Directs analysis of WIOA regulations and their impact on the TANF and SNAP E&T programs.
  • Coordinates planning and funding of workforce, employment, and training programs between FIA and CSA. 

Other Duties

  • Handles all supervisory responsibilities including oversight, supervision, and professional development of staff. 
  • Prepares responses for, and/or testifies as necessary at, the Department of Budget and Management, Maryland General Assembly, etc. Attends and/or represents the Department and CSA at the Maryland Board of Public Works as necessary to respond to inquiries related to BCOCSS procurement action.
  •  Oversees the preparation, coordination, monitoring and review of reports, surveys, request for proposals (RFPs), agreements, and other documents to ensure execution by entities both within and outside BCOCSS in a timely manner.
  • Works closely with CSA staff on the development of training content; the preparation and submission of state level annual, monthly and weekly reports; and to ensure operational needs are met for BCOCSS. 
  • Coordinates occasionally with the federal Administration for Children and Families, Office of Child Support Enforcement, Region III located in Philadelphia to ensure Special Projects are communicated and meet federally mandated requirements.
  • Other duties as assigned.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:  A Bachelor’s degree from an accredited college or university.

Experience: Eight years of experience in administrative, professional or technical work, three years must have involved supervision of other employees or exercising responsibility for program development.


1. Candidates may substitute graduate level education at an accredited college or university at the rate of 30 credit hours   on a year-for-year basis for up to two years of the required general experience.

2. Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, two years must have been in an administrative supervisory or consultative capacity.


One year experience must have been in writing and monitoring grants and contracts.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
  • One year of experience establishing, developing and implementing policies and program initiatives in the Title IV-D Child Support Program.
  • One year of experience with strong customer service and communication skills. 
  • Experience with prioritizing and multi-tasking effectively. 
  • Experience with time management, priority setting and problem-solving skills. 


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties are required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  It is important that you report all related education and experience that is relevant to this recruitment qualifications. We will not consider information submitted after this date.  Successful candidates will be placed on the employment (eligible) list.  The resulting list may be used for future vacancies with this agency or other state agencies.


As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

·       Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).

·       Annual Leave - ten (10) days of accumulated annual leave per year.

·       Sick Leave - fifteen (15) days of accumulated sick leave per year.  

·       Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

·       Holidays - State employees also celebrate at least twelve (12) holidays per year.  

·       Pension - State employees earn credit towards a retirement pension.  


The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Rinku Shah, Department of Human Services, Recruitment Services Unit, 311 W. Saratoga Street, Room 150 Baltimore, Maryland 21201. 

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application. If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 

If you have any questions concerning this recruitment process for this position, please contact 410-767-6241. TTY Users: call via Maryland Relay.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or 
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

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