Skip to Main Content


Recruitment #23-002729-0004




301 W. Preston Street
Baltimore, Maryland 21201

Main Purpose of Job

The Human Services Administrator II position functions as the program director for the Maryland Department of Aging’s State Health Insurance Assistance Program (SHIP), Senior Medicare Patrol (SMP) Program, and the Medicare improvement for Patients and Providers Act (MIPPA) Program.


  •  Accurately and efficiently oversee the SHIP, SMP, and MIPPA programs;
  • Participate in all federal and state partnership meetings, conferences, trainings and program development processes; 
  • Provide direct supervision of program staff, including higher, progressive discipline and /or termination; 
  • Manage program, fiscal, and data tracking dashboards; 
  • Manage federal and state budgets;
  • Determine program and subgrantee allocations; 
  • Perform fiscal approval of local spending request; 
  • Draft federal and local grant applications for state and local funding; 
  • Prepare contracts and procurements for delivery of special projects;
  • Draft program policies and procedures; 
  • Approve local program grant applications; 
  • Maintain performance measure data in distinct federal tracking systems; 
  • Help to develop and manage statewide volunteer program for SHIP and SMP programs; 
  • Monitor program activities on approved schedule; 
  • Ensure compliance with each of the three federal programs in accordance with federal law, state statutes, regulations and other established policies and procedures;
  • Develop and present statewide training; 
  • Provide technical assistance for grantees monitor and prepare regular briefings on regulations, policy and procedure changes; 
  • Collaborate with state and local grantees and stakeholders to promote targeted outreach and education to diverse audiences; 
  • Advise leadership on health insurance issues relevant to Medicare beneficiaries; 
  • Maintain a federal, state and local stakeholders database for partnership development serve as department liaison for designated committees; 
  • Other duties as assigned  


Experience: Eleven years of experience, seven years of experience in administrative, professional or technical work, two years must have involved supervision of other employees or exercising responsibility for program development and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.


1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and seven years of experience in administrative, professional or technical work, two years must have involved supervision of other employees or exercising responsibility for program development, for the required experience.

2. Candidates may substitute graduate level education at the graduate level at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for up to six years of the required non-supervisory general experience.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience, two years must have been in an administrative supervisory or consultative capacity.


Knowledge of Maryland’s aging population, aging policies, and public and private programs and services is preferred.

Knowledge of Medicare populations, policies, and programs is preferred.

Four or more years of experience managing programs including developing policies and procedures, creating, and implementing reporting tools, and ensuring sound financial management.

Experience using Microsoft Office Suite including Spread sheets and Google mail.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  You must meet the minimum qualifications to be considered.  For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. Resumes may not be submitted in lieu of completing the employment application.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.



The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston Street, Room 608

Baltimore, MD 21201 

All mailed documents must include the applicant's name and the job number and must be received by the closing date.  Resumes will NOT be accepted in lieu of completing the application. If you have any questions concerning the recruitment process for this position, please call 410-767-4850.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.

People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.

TTY Users: call via Maryland Relay

Powered by JobAps