Skip to Main Content


Quality Assurance Specialist (Repost)

Recruitment #23-002598-0002






Operations Division 
Western Region

Main Purpose of Job

Program Specialist (Western Region): Evaluates program goals, standards, and controls to meet program objectives; develops short and long-range plans for program operations and resources; oversees the development and training of program staff; identifies, creates, and recommends new and supplemental programs to enhance opportunities for the rehabilitation of youth, and hold programming activities for facilities, represents the department in a liaison capacity with managers and officials of other agencies concerning program activities. 

This position requires expert knowledge of the principles and practices of Residential Services; controlling legal and regulatory authorities, procedures and the operation of residential programs; a working knowledge of the principles and concepts of administration and management, integrated case management systems, community service delivery systems, basic governmental accounting, budgeting and personnel processes and strategic planning methods.


Conduct inspections of Committed facilities to ensure that order, discipline, safety and security are maintained in each facility and that standards are met and operations are in compliance with state and federal laws, regulations, agreements and departmental policies and procedures.


  • Ensure facilities meet all mandatory and non-mandatory standards as stated in the latest Quality Assurance Audit Tool.


  • Directs the coordination of staff development and training programs in committed facilities to ensure compliance with Maryland Correctional Training Commission (MCTC), while assuring staff's awareness of the most current trends and practices in the field of Juvenile Services.

  • Ensure staff completes training required by regulation and Department policy.


  • Identify, create and recommend new and supplemental programs to enhance opportunities for the rehabilitation of youth in facilities.

  • Supervision of the Reflections Program.

  • Review of residential programs to ensure that implementation and prescribed activities are carried out in accordance with departmental specified objectives.

  • Review the effectiveness of programs and services provided, determining necessary enhancements, youth participation and evaluations, schedules and plans for changes.

  • Development the Scope of Services, budget and program descriptions for the development of contracts for services.

  • Review all programs and services to ensure they are in compliance with nationally recognized “Best Practices.”


Education:   A Bachelor’s degree in the social or behavioral sciences or criminal justice from an accredited four year college or university.

Experience: Three years of experience providing case management or resource specialist services to emotionally or socially maladjusted, delinquent, victimized or exceptional juveniles in a community or residential setting.


1. Candidates may substitute possession of an Associate of Arts degree in the social or behavioral sciences from an accredited college or university and two years of experience providing direct services to children in a community or residential setting for the required education.

2. Candidates may substitute possession of a Master’s degree in the social or behavioral sciences from an accredited college or university for one year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Correctional Institution Administration classifications or Correctional Institution Administration specialty codes in the Miscellaneous Occupations field of work on a year-for-year basis for the required experience and education.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • Candidates who have at least three years of work experience within the Department in Community Supervision or three years of work experience in the Department’s Residential or detention facilities.  

  • At least one year of supervisory management experience in community supervision, detention or residential setting.

  • At least one year of work experience of compliance monitoring and reporting in the areas of Program Management, Case Management and/or Detention or Committed Facility Mgmt. or Residential setting.


This recruitment is limited to current employees of the Maryland Department of Juvenile Services only.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties may be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Candidates must be willing to travel in and out of state to perform job duties.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. 

We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment will be a rating of your application based on your education, training, and experience as they relate to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all related experience and education. 

For education obtained outside the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. Please note that your answers on the Supplemental Questionnaire must correspond to the information provided on your application to receive credit.



The online application process is strongly preferred. However, if you are unable to apply online, you may mail a paper application to the address below or fax a paper application to the fax number below. If you choose to fax or regular mail, you must include on each page of the attachment your first and last name, the recruitment number that is located at the top of this bulletin, and the last 4 digits of your social security number. The paper application must be received at the address below by 5 pm: close of business, on the closing date for this recruitment, no postmark will be accepted. Incorrect application forms will not be accepted. 

Maryland Department of Juvenile Services  
Office of Human Resources  
217 East Redwood St. 
Baltimore MD 21202 
Attn: Jakiraman Jones  
Fax number: 410-333-4188  
TTY Users: call via Maryland Relay

Should additional information regarding this recruitment be required, please, contact the DJS Office of Human Resources at Include the Recruitment Title/Number that is located at the top of the bulletin.

DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.

As an equal opportunity, employer Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.

Bilingual applicants are encouraged to apply.

Powered by JobAps