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ADMINISTRATOR II

Licensing Specialist - Billing

Recruitment #23-002587-0087

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Introduction

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year. 

GRADE

17

LOCATION OF POSITION

Maryland Lottery and Gaming Control Agency
1800 Washington Boulevard
Baltimore, MD 21230

Main Purpose of Job

This position will be responsible for Auditing/Billing/Invoicing for license investigations relating to Casino and Sports Wagering Operators, Manufacturers, Contractors, Principal Entities, Institutional Investors and Principal Employees, determining the accuracy of hours billed and invoiced which support the agency’s operations. This position will review, verify and interpret information in order to make determinations and resolve problems in accordance with policies, regulation and applicable laws. This individual will respond timely to all inquiries in reference to billable hours, resolve discrepancies between billable hours and invoices generated, respond with the level of Customer Service mandated/expected by the Governor’s State of Maryland Customer Service Promise. The incumbent will uphold the policies, procedures and requirements mandated by the Regulatory Licensing and Background Investigations Division to ensure the integrity of the position and the Division.

POSITION DUTIES

• Thoroughly review billable hours submitted in the e-Licensing system for accuracy and completeness. Performs all required follow-up processes with invoice submittals in a timely and efficient manner with the appropriate investigator, principal, principal entity, institutional investor, manufacturer, contractor.
• Processes and issues invoices based on application of regulations and procedures pertaining to factual based information.
• Conducts comprehensive investigations of all inaccurate or incomplete information in various records and documents. Pursues the necessary information for completeness and accuracy.
• Communicates effectively via telephone, email, written correspondence.
• Develops and recommends new standards, methods of operation in order to accomplish the overall mission of the agency.
• Performs/Completes other task/related duties as assigned.
• Provides constituents, businesses, customers, and stakeholders with services in accordance with the State of Maryland Customer Service Promise.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Five years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preferred Qualifications:

• Experience in computing billable hours and invoicing;
• Experience in Law Enforcement
• A comprehensive knowledge of computer software, computer databases and programs;
• Functioning understanding of COMAR Regulations

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  

Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. 

Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement.  

The online application process is strongly advised.  

If the online process is not available to you, you may complete and submit a paper application or direct any questions to: 

Maryland Lottery and Gaming Control Agency
1800 Washington Blvd., Ste. 330 
Baltimore, MD 21230  
marcus.staten2@maryland.gov

TTY Users: call via Maryland Relay 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. 

We Thank our Veterans for their service to our country.



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