Telecommunications Administrator II
|Department||DoIT Networks Division|
|Date Opened||3/14/2023 11:59:00 PM|
|Filing Deadline||3/28/2023 11:59:00 PM|
|Salary||$30.79 - $33.20/hour|
|HR Analyst||Cindy Mann|
LOCATION OF POSITION
Main Purpose of Job
Provide client updates regarding incidents and Move, Add, and Change (MAC) requests for traditional and Voice over Internet Protocol (VoIP) provided by Voice Systems as required. Update VoIP inventory logs to ensure data is accurate. Create and log SOWs as agencies are migrated from traditional PBXs to the VoIP platforms.
Prepare, review, and log DoIT invoices for approval validating the correctness of the invoice. Contact vendor billing departments and request corrections when necessary.
Collaborate with DoIT Intake to process SOWs as they work their way through the billing process.
Work with Voice Systems staff and vendor to identify dedicated technicians' hours and log hours to ensure proper billing.
Maintain a knowledge of current DGS statewide telecommunication contracts, and the resulting DoIT purchase orders and how they impact the invoices from contracts used by Voice Systems.
Other duties as assigned.
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Six years of administrative staff or professional work.
1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
3. Candidates may substitute the possession of a Master's degree from an accredited college or university for five years of the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.
For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.