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Seasonal Hourly Shift

Contact Station/Camper Contact Attendant Lead

Recruitment #23-002292-0030

Introduction

Full-Time vacancies available

*Returning staff for the 2023-2024 season will receive an additional $0.25/hour 

GRADE

HRLY 0008

LOCATION OF POSITION

Vacancies for this position are currently located at the following locations:
  • Rocky Gap State Park (Allegany County)
  • Cunningham Falls State Park (Frederick County)
  • Gambrill State Park (Frederick County)
  • Greenbrier (Washington County)

Main Purpose of Job

The Contact Station/Camper Contact Attendant Lead is responsible for overseeing operations in contact stations and camper contact stations. Applicants must be available to work weekends, evenings and holidays as scheduled.

Duties may vary for each facility and generally include, but are not limited to: 
  • Answer phones and provide information to visitors about park facilities, programs and regulations 
  • Register campers Operate a computer reservation system Handle money and provide change 
  • Assist with facility upkeep and maintenance 
  • Oversee operations and customer service in all contact station buildings 
  • Assist with training, mentoring and providing feedback to contact station employees 
  • Applicants must be able to lift 50 pounds 
  • Work can be physical in nature, requiring the ability to walk and stand for long periods of time, lift and carry heavy objects, do repetitive bending and stooping, and climb ladders

MINIMUM QUALIFICATIONS

Experience: At least six (6) months of customer relations experience in a park location (including Seasonal Ranger, Attendant, Naturalist) and six (6) months of cash handling and credit card processing experience as indicated on application. Cash handling experience includes but is not limited to professional or volunteer experience in retail, hospitality, service industry, administrative, or similar fields.

Education:  High school diploma or possession of a high school equivalency certificate.

Note:

1. Candidates may substitute successful completion of six (6) credit hours of coursework in public speaking or business administration for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to bilingual applicants, who are strongly encouraged to apply.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle, UTV or golf cart. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland and five points or fewer on their current driving record.

SPECIAL REQUIREMENTS

Applicants selected for employment may undergo an employment background investigation, including, but not limited to:  employment reference check, education verification, driving record check (if the position requires employees to drive a vehicle) and a criminal history check including fingerprinting.

SELECTION PROCESS

Applicants who meet the minimum qualifications will be considered for this position. Therefore, it is important that you provide complete and accurate information on your application. Report all education and experience related to the essential functions of this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

*Should benefits be available, this information will be discussed at the time of hire

FURTHER INSTRUCTIONS

The online application is strongly preferred. If you are unable to apply online, you may submit a paper application and supplemental questionnaire to: Department of Natural Resources, Human Resources, 580 Taylor Avenue, C-3 Annapolis, MD 21401. The Human Resources unit is not responsible for applications sent to any other address.

Faxed or e-mailed applications will not be accepted. Resumes will not be accepted in lieu of completing the application. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at Application.Help@maryland.gov

Inquiries regarding this recruitment can be directed to Emilee Knott at Emilee.Knott@maryland.gov

TTY Users: call via Maryland Relay 

Candidates with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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