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Seasonal Hourly Shift

Visitor Service Attendant

Recruitment #23-002292-0015

Introduction

Full-Time vacancies available

* Returning staff for the 2023-2024 season will receive an additional $0.25/hour 

GRADE

HRLY 0008

LOCATION OF POSITION

Vacancies for this position are currently located at the following locations:
  • Dans Mountain State Park (Allegany County) 
  • Rocky Gap State Park (Allegany County) 
  • Patapsco Valley State Park (Anne Arundel County/Baltimore County/Carroll County/Howard County) If interested in any of these locations, please select 'Patapsco Valley State Park (Anne Arundel County)' below
  • Elk Neck State Park (Cecil County) 
  • Cunningham Falls State Park (Frederick County) 
  • Gambrill State Park (Frederick County) 
  • New Germany State Park (Garrett County) 
  • Herrington Manor State Park (Garrett County) 
  • Seneca Creek State Park (Montgomery County) 
  • Southern Maryland Recreational Complex (Prince George's County/Charles County) If interested in either location, please select "Southern Maryland Recreational Complex (Prince George's County)' below
  • Tuckahoe State Park Complex (Queen Anne's County) including: Martinak State Park (Caroline County), Wye Island NRMA (Queen Anne's County), Sassafras NRMA (Kent County) and Cypress Branch State Park (Kent County) If interested in any of these locations, please select ''Tuckahoe State Park Complex (Queen Anne's County)' below
  • Point Lookout (St. Mary's County) 
  • Greenbrier (Washington County)

Main Purpose of Job

The Visitor Services Attendant provides secretarial and financial duties for a State Park. Work is performed indoors and outdoors under various weather conditions.

Duties may vary for each facility and generally include, but are not limited to: 
  • Answer phones and greet visitors, providing information about park facilities, programs and regulations within the park office, contact stations, stores, campground and day-use areas 
  • Process mail 
  • Photocopy and type documents 
  • Enter data using Excel spreadsheets and Google Suite programs 
  • Process seasonal contracts 
  • Process bills for payment 
  • Perform sales via cash register and/or credit card terminal 
  • Coordinate and track reservations of park shelters 
  • Use of a computer and point-of-sale system to register campers, complete reports and sell park merchandise

MINIMUM QUALIFICATIONS

Qualifying candidates must meet the following:
  • Experience: At least 40 hours of customer relations experience, 40 hours of cash handling experience and/or computer skills as indicated on application. Customer relations and cash handling experience includes but is not limited to professional or volunteer experience in retail, hospitality, service industry, administrative, or similar fields. Examples of computer skills include but are not limited to: personal or professional computer experience and/or software applications experience (Microsoft Office Suite or Google Suite preferred), etc.
  • Education: High school diploma or possession of a high school equivalency certificate.

Note:

1. Candidates may substitute classwork in public speaking or computer skills (programming, typing, etc.) on an hour-for-hour basis for the required experience.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle, UTV or golf cart. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland and five points or fewer on their current driving record.

SPECIAL REQUIREMENTS

Applicants selected for employment may undergo an employment background investigation, including, but not limited to:  employment reference check, education verification, driving record check (if the position requires employees to drive a vehicle) and a criminal history check including fingerprinting.

SELECTION PROCESS

Applicants who meet the minimum qualifications will be considered for this position. Therefore, it is important that you provide complete and accurate information on your application. Report all education and experience related to the essential functions of this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

*Should benefits be available, this information will be discussed at the time of hire

FURTHER INSTRUCTIONS

The online application is strongly preferred. If you are unable to apply online, you may submit a paper application and supplemental questionnaire to: Department of Natural Resources, Human Resources, 580 Taylor Avenue, C-3 Annapolis, MD 21401. The Human Resources unit is not responsible for applications sent to any other address.

Faxed or e-mailed applications will not be accepted. Resumes will not be accepted in lieu of completing the application. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at Application.Help@maryland.gov

Inquiries regarding this recruitment can be directed to Emilee Knott at Emilee.Knott@maryland.gov

TTY Users: call via Maryland Relay 

Candidates with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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