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Charter Troubleshooter

Administrative Specialist III

Recruitment #23-002043-0016


This is a position Specific Recruitment for the State Department of Assessments and Taxation, Charter Division-Audit Unit. The resulting eligible list will be used for this position only.  Interested persons will need to reapply for future recruitments in this classification.




Department of Assessments and Taxation
Charter Division- Audit Unit
301 W. Preston Street
Baltimore, MD 21201

Main Purpose of Job

Incumbent primarily processes and assists with the keying of documents. Can approve charter resolutions for legal sufficiency as part of the Department’s mission as the central repository for corporate entity formation in the State; provides technical problem resolution to the filing public as to the correctness of public records maintained; works on the testing of new document processes for the online system.


Responsible for the oversight and keying the online hybrid filings. Maintains the SDAT by appointment email address for document processing. Researches and contacts charter specialists for completion of missing/conflicting filings that have been approved in NIC but the status is not updated.

Exercises independent judgment in making corrections or adjustments to the business entity legal records maintained by the Department. Which may be submitted to the department in-person, by phone, mail or e-mail inquires.

Assists with training and development of the OSC responsible for processing documents, by helping to reduce errors with keying and balances their TSO.

Work orders checks through MBES prior to processing corporate documents. Tallies checks & credit card receipts on a daily basis. Generates a TSO report & reconcile checks & receipts with the report.

Reviews, accepts and rejects for legal sufficiency certain corporate documents filed with the Department, including resolutions and all legal entity formations, on a daily basis. Build Amendment History of corporate entities in the old card file when necessary.

 Performs various other duties as assigned; which may include but not limited to supporting other teams when appropriate participates in training provided by management for any job duty deficiencies, regularly checks and responds to emails and follows SDAT’s Customer Service Policy.


Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of experience performing administrative staff, clerical, clerical technical, or secretarial work. 


1. Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience using computers software such as Microsoft Office and Google Workspace to create spreadsheets.
One year experience that requires attention to detail and problem-solving skills.
Experience supervising lower-level employees in a professional setting.
One year experience in customer service capacity.


Must be willing to work in Baltimore city.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.



The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.


As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:  STATE OF MARYLAND BENEFITS

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)
  • Annual Leave - ten (10) days of accumulated annual leave per year
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least twelve (12) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension. 


Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Assessments and Taxation, Office of Human Resources Division, 300 W. Preston St., Room 511, Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the Department of Assessments and Taxation at 410-767-5898, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining, and promoting employees who are reflective of the State's diversity.

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