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Recruitment #23-001362-0043




Region 7 - Community Services

14735 Main Street, Suite M0400,

Upper Marlboro, MD 20772

Main Purpose of Job

The main purpose of this position is to provide effective and efficient secretarial, organizing, and coordinating services to the Case Management staff assigned to the Region 7 Upper Marlboro Office.


  • Answer, Review, Direct, and Prioritize all incoming telephone communications for the Regional Director, Assistant Regional Director, County Supervisor, Supervisors, and Case Management Specialists assigned to the Region 7 Upper Marlboro Office as well as perform other duties as assigned. 

  • Maintain/greet and direct all incoming clients. Be present at the front desk to ensure that all scheduled clients, unscheduled walk-ins, police officers, attorneys, judges, youth, parents, psychologists, crisis intervention situations, and those misdirected are greeted and provided speedy and accurate information/assistance.

  • Enters and updates information in ASSIST for all incoming arrest reports referred to the Upper Marlboro Office. Then retrieve the current intake file or create new files, for incoming arrest reports, create a log sheet, and distribute it to Case Management Specialist within 3 days of receiving it from the Administrative Aide Supervisor.

  • Types and mail correspondence required for Intake and Probation services.  Sort, scan, and distribute the Juvenile Daily Sheets from Court to the Case Management Specialists by 10:00 AM Monday-Friday.
  • Organizes, purges, and maintains intake files in the file room for the Case Management Specialists.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years performing secretarial or clerical work involving typing duties.


1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • At least one year of experience performing secretarial duties for staff of multiple levels of authority. 

  • Strong time management, priority setting, and problem-solving skills

  • At least one year of experience working with Microsoft Office Suite (i.e., Word, Excel, and PowerPoint).  

  • At least one year of experience working with copy machines, scanning, and multiple phone line systems.

  •  Ability to multi-task effectively

  • Strong written and oral communication skills.

  • Strong teamwork qualifications.


Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.


We will not consider information submitted after this date. Successful candidates may be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment will be a rating of your application based on your education, training, and experience as they relate to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all related experience and education.


For education obtained outside the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. Please note that your answers on the Supplemental Questionnaire must correspond to the information provided on your application to receive credit.



The online application process is strongly urged.  However, if you are unable to apply online you may mail a paper application to the address below or fax a paper application to the fax number below.  If you choose to fax or use regular mail, you must include on each page of the attachment your First and Last Name, the Recruitment Number that is located at the top of the bulletin, and the last 4 digits of your SS#.  The paper application must be received by 5 p.m. close of business, on the closing date for this recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted:  

  Maryland Department of Juvenile Services  

  OHR-Recruitment & Examination Unit 

  217 E Redwood Street

  Baltimore, MD 21202

  Attn: Jakiraman Jones

  Fax number 410-333-4188

  TTY Users: call via Maryland Relay

Should additional information regarding this recruitment be required, please contact the DJS Office of Human Resources at  Include the Recruitment Title/Number that is located at the top of the bulletin.

As an equal-opportunity employer. Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.

DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.

Bilingual applicants are welcome to apply for all recruitments.

The resulting Certified Eligible List for this recruitment may be used for similar positions in this or other State agencies.

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