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**REPOST**CALL CENTER UNIT MANAGER-REVENUE ADMINISTRATOR IV

Taxpayer Services Division

Recruitment #23-000571-0002

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Introduction

OPEN TO ALL QUALIFIED APPLICANTS

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.

***REPOST - PREVIOUS APPLICANTS DO NOT NEED TO RE-APPLY***

GRADE

0018

LOCATION OF POSITION

Hagerstown, MD

POSITION DUTIES

Would you like to work in the heart of one of the most charming and culturally rich cities, near to the Maryland Theatre and Performing Arts Complex, offering year-round shows, concerts and events? 

This position is with the Taxpayer Services Division of the Comptroller of Maryland and is located in city of Hagerstown. 

The main purpose of this position is to manage and direct the daily operations of the Hagerstown Call Center of the Individual Contact Center (ICC) in the Taxpayer Services Division; to ensure that a full range of taxpayer services are provided to taxpayers and tax preparers who contact the Comptroller's office by telephone, mail, e-fax, or email inquiring about the various tax types administered by the Comptroller of Maryland. This position handles personnel matters for those managed either directly or indirectly. The incumbent will plan, organize, and coordinate the unit's daily operations, as well as evaluate policies and procedures as they relate to the day-to-day operation of the Hagerstown Call Center. This position is considered one of the agency’s emergency essential personnel and is to ensure that the unit is adequately staffed during normal work hours and is available during emergency situations. 

Incumbents who successfully complete their probationary period can be considered for telework.

PLEASE NOTE: Must be willing and able to work Monday through Friday in a full-time capacity. Required hours are 8:00 am to 5:00 pm in the Hagerstown Call Center. Leave may be limited during certain times of the year due to high volume events, projects or special assignments. Evening and weekend work may be required especially during peak times of the year. Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting services.

MINIMUM QUALIFICATIONS

Experience: Nine years of professional experience in auditing, accounting, the practice of tax law, or general management.   Three years of this experience must have involved  supervising professional accountants or auditors; giving legal advice requiring the interpretation of tax laws in the capacity of a tax attorney; or must have been in a responsible administrative or management capacity sufficient to demonstrate capabilities of performing responsible staff work.

Notes:

  1. Candidates may substitute the possession of a Bachelor's  degree from an accredited college or university and five years of professional experience in auditing, accounting, the practice of tax law, or general management for the required experience. Three years of this experience must have involved supervising professional accountants or auditors; giving legal advice   requiring the interpretation of tax laws in the capacity of a tax attorney; or must have been in a responsible administrative or management capacity sufficient to demonstrate capabilities of performing responsible staff work.
  2. Candidates may substitute the possession of a certificate as a Certified Public Accountant for six years of the required general experience.
  3. Candidates may substitute graduate education in an academic field related to the required experience from an accredited college or university at the rate of one year of education for five years of the required general experience.
  4. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in accounting and budget classification or accounting and budget specialty codes in the tax examining field of work on a year-for-year basis for the required experience.
** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.

DESIRED OR PREFERRED QUALIFICATIONS

  • Managerial experience
  • Customer service experience
  • Organizational skills
  • Management of Call Center or emergency preparedness environment experience
  • Experience adapting to changing priorities
  • Experience with personal computer and software applications
  • Knowledge and experience of Maryland State Tax Laws and Forms
  • Knowledge and experience of Federal Tax Laws and Forms
  • Communication skills (both verbal and written)

SPECIAL REQUIREMENTS

  • Employee must be able to tolerate an occasional uncomfortable or unpleasant experience presented by upset or irate taxpayers. 
  • Work may involve special physical demands such as lifting 25 to 35 pounds, climbing ladders, delivering supplies, etc. 

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

*Resumes will not be accepted in lieu of a completed application.

EXAMINATION PROCESS

Only applicants who meet the minimum and selective qualifications for this recruitment will be considered for this opportunity. Approval of your application will be based on a review of your education, training and experience. It is essential that you submit complete and accurate information on your application in order to determine if you meet the qualifications as specified above. Due to the nature of this list, all qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year.

Qualifying applicants are subject to an oral interview. Prior to appointment, the employee must successfully undergo a comprehensive background investigation including a review of criminal, MVA and tax records; and determination of legal authorization to work in the United States or under the United States Immigration Reform and Control Act of 1986. This background check is comprehensive and may involve fingerprinting. Upon initial appointment OR promotion to a position in the State Personnel Management System, an employee is required to serve an initial six- month probationary period. This probationary period may be extended an additional six months under certain circumstances at the discretion of the appointing authority.

BENEFITS

FURTHER INSTRUCTIONS

Veterans

We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.

Attachments

The preferred method for submitting additional information is to upload it directly into your online account. Please remove references to the first five digits of your SSN and your DOB on all attachments by deleting, redacting or blacking that information out with a marker. Any attachments necessary to demonstrate the minimum qualifications were met must be submitted by the filing deadline.

Faxes/Email

The online application process is STRONGLY preferred. If you choose fax or email as the option to submit your application and/or required additional information, you must include the following information on each page you submit:

1. First and Last Name

2. Recruitment Number (located at the top of the bulletin)

3. The last 4 digits of your SS#

Fax: 410-974-5249 – This fax number is for Comptroller of Maryland recruitment efforts only.

Email: mbeech@marylandtaxes.gov

For Further Questions If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

If you have questions about this particular recruitment, please contact the Comptroller of MD, Office of Human Resources at mbeech@marylandtaxes.gov

Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 260-7695 or MD TTY Relay Service 1-800-735-2258.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants and people with disabilities are encouraged to apply.




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