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Administrative Care Coordinator Supervisor


Recruitment #23-000484-0007




Howard County Health Department
8930 Stanford Blvd.
Columbia, MD 21045


This position provides medical provider outreach, patient education and care coordination to vulnerable or noncompliant clients who are referred by Managed Care Organizations, local health department staff, MDH, and private physicians. The position provides supervision to the coordinators in ACCU.

This position is eligible for hybrid telework.

40% Referrals and Case Management:
Oversees, monitors, and coordinates the activities of the ACC/Ombudsman Programs to ensure that individuals who are enrolled in or who are eligible for Medical Assistance access and appropriately utilize needed services. Responsible for supervision of staff processing of all Client Resolutions Unit (CRU, CLCC) referrals as well as Local Health Service Requests (LHSR) and all other referral sources. Maintains current policy and procedure manual. Assesses client needs for services and assist special needs populations in accessing needed medical resources in the managed care system. Identifies resources and services that will reduce recipient health disparities utilizing the CAREAPP referral application. Assists the client with ombudsman issues. Attends site visits and coordinates with MDH Nurse Consultant to assure program compliance. Works with bureau nurse for clinical needs of the program.

30% Program Monitoring:
Develops and monitors program standards and compliance. Responsible for the quality assurance of the program in order to meet the goals of the program and in accordance with the regulations established by COMAR. Prepared and submits yearly program plans, budget, and monthly reports required by MDH; including data reports such as Health Stat and monthly Executive Report. Represents the Howard County Health Department in meetings with the ACC/Ombudsman Program, forums, and conferences as required.

15% Provider Outreach
Conducts and supervises outreach at community outreach events and local agencies to explain the Health Choice program. Coordinates with related programs within the Bureau of Access to Health Care Services and the Howard County Health Department. Coordinates with allied health disciplines and community agencies in order to promote wellness in the community. Meets annually and as needed with HCPSS.  Arranges and coordinates recipient health care.

10% Supervision:
Interviews and participates in selection of staff. Orients new staff and provides program orientation. Provides guidance and supervision to staff including assigning and reviewing work, approving leave, approving work hours, giving performance evaluations. Coordinates and approves staff work hours and leave requests.

5% Other duties as assigned within any Bureau of the Howard County Health Department: 
Including but not limited to attendance at vaccine clinics, emergency preparedness training, drills and exercises, responds to emergencies as directed, attends work as scheduled.   Follows teleworking policy and reports to the HCHD when called.  


Education  A Bachelor’s degree from an accredited college or university in nursing, social work, psychology, education, counseling or a related field.

Experience: Three years of professional experience in health services, two years must have been in the Health Services option.


1. Candidates may substitute the possession of a Master’s degree from an accredited college or university in a health or      human service field for one year of the required general experience.

2. Experience in the Health Services option must be as follows: professional clinical or administrative work in health or medical services in areas other than Mental Health, Developmental Disabilities or Addictions.

3. Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university in another field plus one additional year of professional experience in health services for the required education.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Health Care   Administration classifications or Civil Affairs Specialist specialty codes in the health related field of work on a year-for-year basis for the required experience and education.


Desired qualifications:
- Experience with Medicaid.
- Experience with monitoring quality assurance.
- Experience working with a diverse population.
- Supervisory experience.
- Experience with grant writing.


Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.


Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment.  No postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

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