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IT PRODUCTION CONTROL SPECIALIST SUPERVISOR

Recruitment #23-000435-0001

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Introduction


The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually.  The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City.  DHS works in every community in Maryland to positively impact the lives of Marylanders.

GRADE

13

LOCATION OF POSITION

Maryland Department of Human Services
Division of Administrative Operations – Central Distribution Center
311 West Saratoga Street
Baltimore, MD 21201

Main Purpose of Job

The main purpose of this position is to function as a supervisor in the Central Distribution Center of the Department of Human Services (DHS), Division of Administrative Operations (DAO). This position supervises IT Production Control Specialists in the printing, processing and distribution of all output from the Client Information System (CIS) letters, notices, earnings withholding, driver’s license suspension etc.; Maryland State Dept. of Education/Child Care Automated Tracking System (MSDE/CCATS) Child Care Provider, invoice packages, redeterminations, provider vouchers; Maryland Children’s Electronic Social Service Information Exchange (MDCHESSIE) foster care parent invoices and vouchers and Baltimore City Foster care checks.

POSITION DUTIES

At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standard set by the Department. Maintain communications with the OTHS Production Control Unit, the DHS Information Systems Unit (DHRIS), Xerox - Affiliated Computer Services (ACS), Family Investment Administration, Social Services Administration, Child Support Enforcement Administration, and Budget & Finance to insure efficient and seamless operations. Solve customer problems through interaction with various outside vendors such as Xerox, United Parcel Service, and the United States Postal Service. Provide for the maintenance of existing center equipment as well as plan for, recommend and initiate the procurement of new equipment. Assess the performance of IT Production Control Specialists and recommend disciplinary actions.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:  Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of experience scheduling or setting up information technology jobs for production, controlling data input and output or maintaining a tape library for multipurpose, multi-tasking computers.

Notes:

1. Candidates may substitute experience operating computer equipment for the purpose of data entry, word processing or maintaining information or performing clerical work involving reconciliation of data on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Computer Clerk and Assistant classifications or Computer Clerk and Assistant specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of supervisory experience.

One year of customer service experience in an IT Production setting.

One year of experience managing an IT Production office.

One year of experience using equipment/software such as Integrity Software, High Speed Printers, Mail Sorters, Elixir Forms Design Software, UPS Shipping Equipment or similar.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

It is imperative to list all computer and software experience on your application pertaining to your job duties.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least twelve (12) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension.

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Department of Human Services, Examination Services Unit, Attention: Dontia Walker, 311 West Saratoga Street, First Floor, Baltimore, Maryland 21201.

Or, email dontia.walker@maryland.gov: Voice 410-767-7147, toll-free: 1-800-332-6347.  If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

Do not submit unsolicited documentation.

The paper application must be received by 5 PM on the closing date for the recruitment. 

TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Bilingual applicants and  people with disabilities are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.




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