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Child Care Scholarship Support Supervisors - 3 P-T positions

ADMINISTRATIVE MANAGER II

Recruitment #22-005238-0003

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Introduction

The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland.

GRADE

State Salary Grade 20
Salary Range: $69,672 – $112,091 Pro-rated for part—time status
*State Salary Guidelines apply for current State employees.

LOCATION OF POSITION

Nancy S. Grasmick Education Building
200 West Baltimore Street
Baltimore, MD 21201

Main Purpose of Job

The main purpose of these three (3) part-time contractual positions is to provide extended hours customer service support to the Child Care Scholarship (CCS) Branch customers that were unsuccessful with attempting to use the vendor, the Link and/or a Family Resource Specialist. The position is responsible for researching and responding to CCS customer service inquiries, addressing cases when possible and/or forwards to vendor or appropriate MSDE staff, supporting the Child Care Scholarship Branch with the completion of customer support assignments, completing Quality Assurance Checks and assisting with the completion of assignments and communications, designated as essential by the Child Care Scholarship Branch.

*These positions require Weekday Evening and Saturday Morning hours*

POSITION DUTIES

Provides extended customer service support to the Child Care Scholarship (CCS) customers that have been unsuccessful with “Using the Link”, vendor and/or a Family Resource Specialist; Researches and responds to CCS customer service inquiries and completes or forwards to the vendor and/or MSDE;
  • Serves as a part of the CCS Customer Service Team by ensuring excellent customer services is provided to children, families, childcare providers and internal and external MSDE customers and constituents.
  • Researches and responds to CCS customer service inquiries and completes or forwards to the vendor and/or MSDE
  • Completes the authorization of childcare scholarships for CCDF funds based upon guidance received from the CCS Branch
  • Assists with the completion of eligibility based or quality assurance reviews for the CCS Branch
  • Identifies cases that are out of compliance with CCS regulations, Service Level Agreements or guidelines established by the Child Care Scholarship Branch or other governing authorities
  • Utilizes Child Care Automated Tracking System (CCATS), Child Care Scholarship (CCS) Policies and Procedures, OnBase and other designated Child Care Scholarship (CCS) case management software that interfaces with CCATS in order to assist the customer and to determine the correct course of action that is needed to process the case in compliance with CCS policies and procedures
  • Assists with the completion of assignments and communications, designated as essential by the Child Care Scholarship Branch or as needed to increase the provision of Expanded Customer Service
  • Completes data entry in CCATS to authorize or validate the authorization of Child Care Scholarship (CCS) services to CCS Customers or child care providers through checkwriter or other payment processing functions
  • May be required to work outside of designated work hours to complete quality assurance reviews, provider/parent payments, attend workshops or conferences and as needed to address customer service or quality assurance/audit assignments

MINIMUM QUALIFICATIONS

EDUCATION: A Bachelor’s Degree or equivalent 36 credit hours of post-baccalaureate course work in Education, Public Administration, Business, or a related area.

EXPERIENCE: Three (3) years of professional experience with child care, early education programs, program administration, advocacy, or a related area.

NOTE: Additional experience as defined above may be substituted for the Bachelor’s Degree on a year for year basis for up to 4 years.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
  • Knowledge of Child Care Scholarship Program;
  • Knowledge of programs that impact early learning and special education
  • Skill in utilizing various forms to communicate information
  • Skill in interpreting and communicating policies and procedure
  • Skill in organizing, planning and presenting information
  • Ability to establish and maintain effective working relationships with customers and stakeholders
  • Ability to assess situations, identify problems, and determine solutions
  • Ability to communicate effectively both verbally and in writing; ability to work as a team member.

SPECIAL REQUIREMENTS

Applicants must consent to State and FBI (CJIS) background check as a routine procedure for all employees.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified. The resulting list of qualified candidates will be in effect for at least one year.

BENEFITS

FURTHER INSTRUCTIONS

Applicants must complete the MD State Government online application for employment -AND- submit their professional resume. The application and resume must clearly demonstrate that the applicant satisfies the minimum qualifications for the position. Applications must be complete to be considered including all related job duties, even if those are also listed on an attached resume. Additional required materials may be uploaded with the online application, submitted to the fax number, or mailed to the address listed.

If you are unable to apply online, paper applications can be obtained from the link below and be faxed to 410-333-8950 or mailed to MSDE Office of Human Resources, 200 W. Baltimore Street, Baltimore, MD 21201. If there is a supplemental questionnaire, this must be completed and sent in with your paper application. Postmarks will not be accepted.

Inquiries can be made to 410-767-0019, TDD 410-333-3045. Appropriate accommodations can be made for individuals with disabilities. If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850. TTY Users: Call via Maryland Relay.

Proof of eligibility to work is required in compliance with the Immigration Reform and Control Act. Any misrepresentation of academic or experience requirements for this position may result in non- selection or termination of employment.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity. Individuals with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

All application materials must be received in our office by the Closing Date.



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