COMPUTER NETWORK SPECIALIST LEAD

It is important that all experience be fully documented. Failure to ANSWER ALL SUPPLEMENTAL QUESTIONS SPECIFICALLY AND ACCURATELY may cause the candidate to be rejected.

PLEASE FILL OUT THE APPLICATION COMPLETELY.

➢ The application is part of the examination process. Your answers will determine your eligibility to participate in the next phase of the selection process.

➢ Clearly describe your qualifications in detail. Credit cannot be given for education, training, experience, knowledge, skills, and abilities that you fail to indicate.

➢ Do not leave any answer spaces blank; if a question does not apply, write "N/A".

➢ Although you may attach a resume to further describe your qualification, it does not substitute for completing the application form. An incomplete application form may result in disqualification. Do NOT write "see resume" in your work history or responses to supplemental questions.

➢ Failure to comply with these instructions may result in disqualification.

➢ Read the Job Announcement carefully for specific filing instructions, supplemental questions, and final filing dates.

Department of Maryland State Police

Electronic Services Division

7755 Washington Blvd.

Jessup, MD 20794

The position manages & controls a dynamic inventory of various microcomputer, camera systems and associated peripherals to include the daily maintenance, troubleshooting, repair, installation and removal of computer equipment, mobile computer equipment, mobile in-car camera systems and body worn cameras along with any/all associated peripherals used by agency personnel in the performance of their duties. Field techs are responsible for the imaging/setup of computers, camera systems and other systems as well as the installation and maintenance of all software required by the end user.

Employees in this classification assign, review, train and approve the work of lower-level Computer Network Specialist who are responsible for end-user and technical support to sworn and civilian Maryland State Police employees.

Lead, direct, train and review work of lower-level Computer Network Specialist. Provide guidance on the resolution of complex problems in planning, integrating and maintaining software and hardware for local or wide area computer network, in car camera systems, Body Worn Cameras, Mobile Vehicle Computer Systems including their operating system software and any network communication software issues.

Respond to users’ request for support via various methods, including Web Help Desk Tickets, emails and phone calls. Troubleshoot problems, applications and repair microcomputers, camera systems (both in-car and body worn), in-car computer systems and any associated equipment. Provide support remotely and in person, including working at various facilities across the state also providing technical assistance and training to end users to resolve problems with hardware and software.

Install, remove, configure, test and manage microcomputer, camera systems (both in-car & body worn), in- car computer systems and their associated equipment with a local area network, wide area network and cellular network to include but not limited to:

a.    Install and configure Windows operating system and applications onto client’s workstation including creating and deploying images using an imaging solution;

b.    Assist and/or install, remove and configure network equipment, in-car computer systems and camera systems (in-car & body worn) along with any associated equipment such as UPS’s, peripherals, routers, switches, WAP’s other devises as well as running and termination network cables.

c.    Assist with installation, removal and configuration of various telecom equipment and other communication technologies.

Perform all other duties assigned by either the ESD Director or Command Staff.

Experience: Three years and six months of experience, two years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.

Notes:

1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required experience.

2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the additional eighteen months of the required experience.

3. Candidates may substitute experience in one of the following areas on a year-for-year basis for graduation from an accredited high school or possession of a high school equivalency certificate: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

4. Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university and two years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Preferred Qualifications:

1. One year experience providing technical training and advising of Information Technology  employees

2. Two years experience with computer imaging solutions.

3. Experience in installation and maintenance of Microsoft-based software.

4. Experience with the installation, maintenance and troubleshooting of hardware.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

1.  Employees in this classification are subject to random substance abuse testing in accordance with Code of Maryland Regulation 17.04.09, Testing for Illegal Use of Drugs.

2.  In accordance with Section 2-204 (b) (6) of the Public Safety Article, candidates will be subject to an initial drug screening, a physical examination and a complete criminal background investigation to include a polygraph examination before permanent appointment can be made.  A criminal conviction may be grounds for rejection of the candidate.

Only candidates who meet the minimum qualifications will be considered for this classification. Therefore, it is essential that you provide complete and accurate information on your application. Successful candidates will be placed on the employment Eligible List categorized as BEST QUALIFIED, BETTER QUALIFIED and QUALIFIED and remain eligible for consideration for at least one year from the date of examination. The list will be used by the hiring manager to select employees.

The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Report all experience and education that is related to this position. Applicants may be given a physical examination and will be subject to an interview, background investigation, polygraph examination and substance abuse testing.

STATE OF MARYLAND BENEFITS

NOTE: Currently, applicants are limited to uploading one file.  As a result, it is strongly urged that those applying upload ALL required and additional documents (undergraduate and graduate transcripts, resumes, etc.) as one file.  If you are unable to apply online, you may submit an application via mail.  The Maryland State Application Form can be found online.

Completed applications, required documentation and any required addendums may be mailed to:

Maryland State Police - Human Resources Division

1201 Reisterstown Road

Pikesville, Maryland 21208

ATTN:  Kirsten Clouse

kirstenm.clouse@maryland.gov

It is the policy of the Maryland State Police to comply with all applicable federal and state laws prohibiting employment discrimination and to provide equal employment opportunity to all employees and applicants for employment without regard to age, ancestry, color, gender, identity and expression, genetic information, marital status, mental or physical disability, national origin, race religious affiliation, belief or opinion, sex, sexual orientation or any other protected status.