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Recruitment #22-004499-0009


This is an INTERNAL RECRUITMENT FOR MARYLAND STATE POLICE EMPLOYEES ONLY (Permanent, Contractual, Temporary). It is important that all experience be fully documented. Failure to ANSWER ALL SUPPLEMENTAL QUESTIONS SPECIFICALLY AND ACCURATELY may cause the candidate to be rejected.



 The application is part of the examination process. Your answers will determine your eligibility to participate in the next phase of the selection process.

 Clearly describe your qualifications in detail. Credit cannot be given for education, training, experience, knowledge, skills, and abilities that you fail to indicate.

 Do not leave any answer spaces blank; if a question does not apply, write "N/A".

 Although you may attach a resume to further describe your qualification, it does not substitute for completing the application form. An incomplete application form may result in disqualification. Do NOT write "see resume" in your work history or responses to supplemental questions.

 Failure to comply with these instructions may result in disqualification.

 Read the Job Announcement carefully for specific filing instructions, supplemental questions, and final filing dates.




Maryland Department of State Police

Police Communications Support Division

1201 Reisterstown Road

Pikesville, MD 21208

Main Purpose of Job

The main purpose of this position is to plan, direct, perform, coordinate, and evaluate METERS/NCIC audits of computerized records and develop quality assurance programs for all statewide METERS/NCIC programs. Provide liaison with criminal justice agencies to ensure the information entered into the MEERS/NCIC system is the highest quality possible. Perform off-line searches to assist law enforcement with criminal and internal investigations. Provide certification and specialized training to users of METERS/NCIC. Recommend disciplinary action against METERS/NCIC clients and client agencies to the CJIS Systems Officer.


Audit Maryland Law Enforcement Agencies’ computerized records for completeness, accuracy, and timeliness. Schedules audits by region and notifies staff of assignments monthly. Perform security audits of all Criminal Justice Agencies with access to NDEx or METERS/NCIC, to include a review of terminal security, criminal history inquiries, and IT security issues for compliance. Conduct an exit interview in person with the Agency head or his designee and the Terminal Agency Coordinator. Conduct follow-up audits of all agencies when required for non-compliant issues.


Assists technical programmer analysts in the design, development and testing of application system corrections or enhancements by analyzing modifications recommended, determining system impact and estimating effort and resources required to perform modification


Reviews error codes generated by the application system to determine the appropriate course of action for correction.


Provides problem analysis to provide appropriate and timely corrective action when agency user operations are adversely impacted by application system’s malfunction or error.


All other duties assigned.


Experience: Three years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.


1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for two years of the required experience.

2. Candidates may substitute experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications on a year-for-year basis for a high school education.

3. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and one year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.


Preferred Qualifications:

1. Five years of experience as a Police Communications Officer/Police Communications Supervisor/Police Communications Systems Technician

2. Completed the NCIC Train the Trainer course and currently certified as a trainer


Only candidates who meet the minimum qualifications will be considered for this classification. Therefore, it is essential that you provide complete and accurate information on your application. Successful candidates will be place on the Eligible List categorized as BEST QUALIFIED, BETTER QUALIFIED OR QUALIFIED and remain eligible for consideration for at least one year from the date of examination. The list will be used by the hiring manager to select employees.


The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Report all experience and education that is related to this position. Applicants may be given a physical examination and will be subject to an interview, background investigation, polygraph examination and substance abuse testing.




NOTE: Currently, applicants are limited to uploading one file.  As a result, it is strongly urged that those applying upload ALL required and additional documents (undergraduate and graduate transcripts, resumes, etc.) as one file.  If you are unable to apply online, you may submit an application via mail.  The Maryland State Application Form can be found online.


Completed applications, required documentation and any required addendums may be mailed to:

Maryland State Police - Human Resources Division

1201 Reisterstown Road

Pikesville, Maryland 21208

ATTN: Kirsten Clouse

It is the policy of the Maryland State Police to comply with all applicable federal and state laws prohibiting employment discrimination and to provide equal employment opportunity to all employees and applicants for employment without regard to age, ancestry, color, gender, identity and expression, genetic information, marital status, mental or physical disability, national origin, race religious affiliation, belief or opinion, sex, sexual orientation or any other protected status.

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