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HUMAN SERVICE ADMINISTRATOR II

Assistant Director for Child Support

Recruitment #22-002729-0009

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Introduction


The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually.  The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City.  DHS works in every community in Maryland to positively impact the lives of Marylanders.

GRADE

18

LOCATION OF POSITION

Cecil County Department of Social Services
Child Support Enforcement Division
170 East Main Street
Elkton, MD 21921

Main Purpose of Job

Assistant Director for the department’s Child Support Programs. Establish goals, priorities, policies, budgets, standards, and schedules for Child Support Programs. Assure that community based social services are provided to the citizens of Cecil County consistent with the intent of the programs, and to provide them in a manner that safeguards the public trust, respects the rights and dignity of the people served and promotes the integrity of the family and individual. Ensure compliance with Federal and State law regulations. Oversee and direct the performance of all staff responsible for providing Child Support services.

POSITION DUTIES

Customer Service/Strategic Vision...Provide leadership in customer service and strategic planning by: •Advise the director regarding issues involving the Agency’s external relationships and development strategies: •At all times, provide customer service to both internal and external customers that meets or exceeds the standards set by the Department; •Review all applicable Federal and State law and regulations which apply to Location, Establishment and Enforcement. Administer and interpret Federal and State law/policy governing child support operations to ensure that Cecil’s program is operated according to requirements; •Create, assess, and revise local policy and procedures for Child Support; •Interpret policies/procedures for customers, staff, other agencies, and the community; •Respond to and resolve customer concerns/complaints and inquiries from DHR, the Governor’s Office and local politicians; •Advocate and make recommendations to the Director regarding program development/revisions to enhanced child support service delivery and allocation of resources. •Ensure that safeguards are in place to protect the confidentiality of IRS and Federal Tax Information.

Human Resource Management...Ensure organizational developmental and staff development and training by: •Effective utilization of human resources to provide optimal customer service, efficient workload assignment & management, application processing and continued child support operations; •Recruiting, hiring and promoting local Child Support staff; •Delegating responsibilities for answering inquiries and completing special projects. •Reviewing ongoing staff training and development. •Reviewing and approving timesheets and staff reimbursements. •Coaching employees and creating staff development plans to enhance performance. •Holding regular supervisory conferences and staff meetings. •Completing performance appraisals for supervised staff and reviewing appraisals completed by department supervisors. •Approving and managing employees use of leave. •Planning, directing and evaluating the work of subordinate staff. •Handling personnel actions such as progressive discipline and reclassifications. •Assisting supervisor resolution of problem cases and making recommendations for the handling of public relations situations and decisions 

Program Development and Evaluation...Mediate disputes/conflicts among staff or with customers. •Review of Quality Control reports, appeals, audit reports, fraud complaints, and other Child Support reports. Preparing responses and/or corrective action plans; •Establish, implement, and monitor local policy for Child Support operations; •Serve as local department Child Support representative for committees and workgroups at State and local levels; •Represent agency at State and interagency meetings, committees, and task forces; explain relevant law, procedures and policies to staff, elected officials, and the general public; •Apply for Child Support grant for and overseeing the Fatherhood Programs (RISE and Parents as Partners. •Oversee and manage CS budget to include RISE and Parents as Partners •Ensure audit outcomes meet measurable preset criteria; •Represent agency at State and interagency meetings, committees, and task forces; explain relevant law, procedures and policies to staff, elected officials and the general public; •Perform other duties as assigned

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

EXPERIENCE: Eleven years of experience, seven years of experience in administrative, professional or technical work, two years must have involved supervision of other employees or exercising responsibility for program development and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

NOTES:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and seven years of experience in administrative, professional or technical work, two years must have involved supervision of other employees or exercising responsibility for program development, for the required experience.

2. Candidates may substitute graduate level education at the graduate level at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for up to six years of the required non-supervisory general experience.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience, two years must have been in an administrative supervisory or consultative capacity.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

The ideal candidate would possess:

Two years of Department of Human Services Child Support Enforcement experience.

Two years of experience applying and interpreting application of laws, procedures and regulations and COMAR.

One year of experience using Microsoft Office Suite software, such as Word and Excel, or Google Docs and Sheets software.

LIMITATIONS ON SELECTION

Candidates must be willing to work in Elkton in Cecil County.

The Cecil County Department of Social Services is located approximately 55 miles northeast of Baltimore of off Interstate 95.  Elkton is Exit 109, the last Exit before the MD/DE line.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.  

Successful candidates will be ranked as Best Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. 

It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:   STATE OF MARYLAND BENEFITS


·       Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).

·       Annual Leave - ten (10) days of accumulated annual leave per year.

·       Sick Leave - fifteen (15) days of accumulated sick leave per year.  

·       Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

·       Holidays - State employees also celebrate at least twelve (12) holidays per year.  

·       Pension - State employees earn credit towards a retirement pension. 

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201. 

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date. All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload.  If unable to upload, please email requested information only to scott.waddel@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have any questions concerning the recruitment process for this position, please email Scott Waddel at scott.waddel@maryland.gov.  

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.



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