Introduction
The Maryland State Retirement
Agency (“Agency”) is the administrator of the Maryland State Retirement and
Pension System (“System”). The System is a defined benefit pension plan
covering governmental employees within the State of Maryland. The System has over
400,000 participants (customers), including 192,000 members who are actively
employed and enrolled, 170,000 payees who receive a monthly retirement benefit
payment, and 40,000 vested members who are no longer actively employed but who
have earned a benefit that will become payable at a future date.
The Administation Division/ Data Control Unit is recruiting to fill an Administrator I position to serve as a Lead Worker for a small team of professionals.
GRADE
16
LOCATION OF POSITION
120 East Baltimore Street
Baltimore, Maryland 21202
Main Purpose of Job
This position serves as the Lead Worker on a small team of
professionals. The team is primarily responsible for conducting reviews of
member accounts to make sure that the balances of retirement service credit on
those accounts are correct and that the balances of member contributions are
correct and in agreement with the salaries reported on those accounts. This
team also processes member requests to transfer their accounts within systems
when they have experienced a job change, and assists with many duties
associated with the agency’s fiscal year-end processes.
In reviewing member accounts for correct service credit and
member contributions balances, this team must analyze the payroll data reported
for the member throughout their career, research documents contained in the
member’s file with the agency, and examine any new information being provided
by the employer or from internal agency staff. The result of a review may
involve adding or removing retirement service credit from a member’s account,
and/or billing a member for missing member contributions or adding a
contribution deficiency to a member’s account. Any changes made to a member’s
account must be properly documented in the agency’s records and then
communicated in writing to the member. These reviews are conducted in
accordance with the applicable laws and regulations governing the agency and in
accordance with established agency policies and procedures.
In the Lead Worker role, this position will help the
supervisor in providing technical direction and assistance to team members.
Specific duties will include hiring and training staff, assigning work to staff
and tracking the status of work for the team, reviewing and approving the
completed work of staff, answering staff questions regarding complicated reviews,
and providing feedback for performance evaluations.
The successful candidate must be a strong problem solver
with a good aptitude for working with numbers. They must be curious and enjoy
solving puzzles with excellent attention to detail skills to come up with the
correct answer. Strong time management and organization skills are essential as
we operate in a high-volume environment and many of the reviews are time
sensitive in nature. And the successful candidate must possess a passion for
producing high volume and high-quality results both individually and as part of
a team and for providing great customer service to both internal and external
customers of the agency.
MINIMUM QUALIFICATIONS
Experience: Eight years of experience in administrative staff or professional work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in administrative staff or professional work for the required experience.
3. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preferred Qualifications:
1. A minimum of 3 years of demonstrated experience
using Microsoft Office Products (Excel, Outlook, and Word).
2. A minimum of 2 years of demonstrated experience
analyzing accounts/documents and making calculations based upon that analysis
(e.g. bank/accounting reconciliations, loan underwriting, eligibility for calculation
of health, pension, and/or social benefits, bookkeeping or tax preparation,
etc.)
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. This list will be used by the
hiring agency to select employees.
For education obtained outside the U.S., a copy of the
equivalent American education as determined by a foreign credential evaluation
service must accompany the application.
EXAMINATION PROCESS
The examination will consist of a
rating of your education, training, and experience as presented on your
application an as they related to the requirements of the position. You may be
asked to complete a supplemental questionnaire. The supplemental questionnaire
may be used as part of the rating process. Therefore, it is important that you
provide complete and accurate information on your application.
Please
report all education and experience that is related to this position.
BENEFITS
FURTHER INSTRUCTIONS
Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.
For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.
