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ADMINISTRATIVE OFFICER III (Contractual)

Data Control Unit

Recruitment #22-002247-0152

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Introduction

The Maryland State Retirement Agency is the administrator of the Maryland State Retirement and Pension System (“System”). The System is a defined benefit retirement system covering governmental employees within the State of Maryland. The System is composed of twelve (12) separate retirement and pension systems with over 50 different rule sets.  The System has over 397,000 participants (customers), including 192,000 members who are actively employed and participating in the System, 165,000 payees who receive a monthly payment from the System, and 40,000 vested members who are no longer actively employed but have earned a benefit that will become payable at a future date.

***Previous applicants need not reapply***

GRADE

15

LOCATION OF POSITION

Maryland State Retirement Agency
120 East Baltimore Street
Baltimore, MD  21202

POSITION DUTIES

This position serves as a staff level employee on a small team of professional staff responsible for performing various functions related to member contribution and service credit balances on member accounts.

The main functions of the team are as follows:
 
identify, resolve and correct service credit errors occurring on member accounts within the records of the State Retirement and Pension System (SRPS);  identify, resolve and correct member contributions and salary errors occurring on member accounts within the records of SRPS; process member requests to transfer service credit between different membership records in SRPS; and  assist with activities associated with fiscal year-end activities to ensure that all member records are correct prior to fiscal year end close and the awarding of service credit and interest on balances of member contributions and interest. 

All of these duties are completed in accordance with applicable law (State Personnel and Pensions Article of the Annotated Code of Maryland, regulations (Code of Maryland Regulations), and policies and procedures established by the Maryland State Retirement Agency (MSRA).

This is a hands-on position who will be responsible for:
  • Accurately reviews and complete member service credit balances on the member's account at the request of the member and resolve, correct and revise any discrepancies and communicate the change to the member.
  • Accurately complete and/or review member salary data and contributions based upon a member inquiry to ensure the salary is correct and the member has contributed the appropriate amount to support the salaries. If differences are identified, create and process the correct transaction to revise the account and communicate the changes to the member.
  • Review and, if eligible, process member requests for a transfer between the Maryland State Retirement System in accordance with Title 37 and communicate the determination to the member.
  • Assist the lead worker and supervisor in completing all fiscal year tasks assigned to the team, including but not limited to review Ten Month Reports from participating employers, scans identifying suspect service credit balances on member accounts, scans identifying suspect system/plan and or job code combinations, etc.
  • Assist with testing of the Interest Workbook programs and awarding of service credit an interest.

To be successful in this role, the selected candidate must have:
  • Strong math skills and a aptitude for working with numbers;
  • Excellent ability to closely pay attention to details;
  • Strong problem solving skills - likes to solve puzzles;
  • Good verbal and written communication skills; and
  • A passion for delivering great customer service.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of administrative staff or professional work. 

Notes: 1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience. 2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience. 3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

1.  At least one year of experience in using Microsoft Office suite of products (Word, Excel, Outlook)

2.  At least one year of experience in leading or supervising employees.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the minimum for this recruitment. All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.  This list will be used by the hiring agency to select employees.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.

Due to the confidential nature of the work, selected candidates must undergo and pass a background check.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If online access is not available, you may mail a paper application and supplemental questionnaire (if applicable) to:

DBM Recruitment & Examination Department

301 West Preston Street, Room 608

Baltimore, MD 21201

All mailed documents must include the applicant's name and the job number and must be received by the closing date.   Resumes will NOT be accepted in lieu of completing the application.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.  People with disabilities and bilingual candidates are encouraged to apply. 

We thank our Veterans for their service to our country and encourage them to apply.




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