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Recruitment #22-002215-0003


MDEM is looking for a diligent, detail-oriented individual who is excited about making Maryland a safer place to live and work by assisting with the Department’s Maryland Joint Operations Center, including dispatching situational reports from local, State and Federal Agencies. 

MDEM’s mission is to proactively reduce disaster risks and reliably manage consequences through collaborative work with Maryland’s communities and partners. MDEM is the department of State government with primary responsibility and authority for emergency preparedness policy, and for coordinating hazard mitigation, incident response, and disaster recovery. MDEM is a national leader in Emergency Management that provides Maryland residents, organizations, and emergency management partners with expert information, programmatic activities, and leadership in the delivery of financial, technical, and physical resources “to shape a resilient Maryland where communities thrive.” We do this by being Maryland's designated source of official risk reduction and consequence management information.

**REPOST- Previous applicants do not need to reapply**

NOTE: This position operates within an on-call rotating schedule according to assignment within the State Emergency Operations Center (SEOC) to attend to all emergencies on a statewide 24/7 basis. This may involve working 12 hour shifts extended periods of time in support of 24 hour consequence management activities.




Maryland Department of Emergency Management 

5401 Rue Saint Lo Drive

Reisterstown, MD 21136

Main Purpose of Job

The Emergency Management Operations Officer is responsible for the readiness and operation of the Maryland Joint Operations Center (MJOC) and the State Emergency Operations Center (SEOC) at the Maryland Emergency Management Agency (MDEM) on a twenty-four hour a day basis. The employee coordinates requests for assistance from local emergency managers and emergency operations centers by assigning resources to fill unmet needs. The Emergency Management Operations Officer ensures an appropriate posture for the SEOC through monitoring emergency incidents and situations throughout the State as well as regional, national and international events which may affect Maryland public safety. The position collects, organizes, analyzes and reports critical incident information and data for use by emergency managers, emergency operations centers, fusion centers, and other officials and decision makers at local, state, and national levels. The position also receives, reviews and vets accordingly the following reports for events/items of significance that may affect Maryland public safety. Some examples include but are not limited to:
• Department of Homeland Security (DHS) Daily Open Source Infrastructure Report • Contiguous States Daily Incident Reports (Pennsylvania, Virginia and West Virginia) 
• Federal Emergency Management Agency (FEMA) National and Regional Reports 
• DHS National Operations Center Reports 
• Local, State and Federal Law Enforcement Watch Center Reports 
• Situational Reports from Local, State and Federal Agencies 
• Maryland Fire Chiefs (MFCA) 
• Maryland Coordination and Analysis (MCAC) Reports and Briefs 
• Washington Regional Threat Advisory Centers (WRTAC) reports
• Press releases from Local, State and Federal entities


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience in emergency communications work related to police, fire/rescue, medical service or military operations; or in coordinating emergency, safety or disaster relief efforts.


1. Candidates may substitute additional experience in emergency response communication work responding to emergencies or coordinating emergency, safety or disaster relief on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in emergency communications systems and equipment operations classifications or specialty codes in the emergency management field of work on a year for year basis for the required experience.


First responder dispatcher experience is preferred.

Experience with Microsoft Office and Adobe software

Experience with Computer - Aided Dispatch (CAD) applications is preferred


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


1. Employees in this classification are subject to call 24 hours a day and will be required to provide the employing agency with a telephone number where they can be reached.

2. Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  RESUMES WILL NOT BE ACCEPTED IN LIEU OF COMPLETING THE EMPLOYMENT APPLICATION. All information concerning your qualifications including any required certifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.



Online applications are highly recommended. However, if you are unable to apply online, the paper

application and supplemental questionnaire may be submitted to: Maryland Department of

Emergency Management, 5401 Rue Saint Lo Drive, Reisterstown, MD 21136. Paper application

materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please call 410-517-3600, x3615.

MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

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