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REVENUE ADMINISTRATOR IV

Taxpayer Services Division

Recruitment #22-000571-0004

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Introduction

OPEN TO ALL QUALIFIED APPLICANTS

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.

GRADE

17

LOCATION OF POSITION

Salisbury, Maryland

POSITION DUTIES

Would you like to work in the heart of Maryland's Eastern Shore Salisbury?

This position is with the Taxpayer Services Division of the Comptroller of Maryland and is located in Salisbury.  

The main purpose of this job is to manage and direct the activities of the Salisbury Call Center in the Branch Operations Section of the Taxpayer Services Division. To ensure that a full range of taxpayer services is provided to taxpayers and tax preparers who contact the office by telephone and correspondence. Examples of service include, but are not limited to, interpretation of tax types and laws administered by the Comptroller of Maryland. Review account related information, examining, researching, reporting and/or the collection of Maryland taxes.  

This position also handles personnel matters for those managed directly and indirectly. The incumbent coordinates leave and assures adequate staffing, as well as sets goals and oversees workflow. This position is considered one of the agency’s emergency essential personnel.  

PLEASE NOTE: Must be able to work Monday through Friday in a full time capacity in the Taxpayer Services Division's Salisbury Call Center. Required hours are 8:00 am to 5:00 pm. Leave may be limited during certain times of the year due to high volume events, projects or special assignments. Evening and weekend work may be required especially during peak times of the year.

MINIMUM QUALIFICATIONS

Experience: Nine years of professional experience in auditing, accounting, the practice of tax law, or general management.   Three years of this experience must have involved  supervising professional accountants or auditors; giving legal advice requiring the interpretation of tax laws in the capacity of a tax attorney; or must have been in a responsible administrative or management capacity sufficient to demonstrate capabilities of performing responsible staff work.

NOTES:

  1. Candidates may substitute the possession of a Bachelor's  degree from an accredited college or university and five years of professional experience in auditing, accounting, the practice of tax law, or general management for the required experience. Three years of this experience must have involved supervising professional accountants or auditors; giving legal advice   requiring the interpretation of tax laws in the capacity of a tax attorney; or must have been in a responsible administrative or management capacity sufficient to demonstrate capabilities of performing responsible staff work.
  2. Candidates may substitute the possession of a certificate as a Certified Public Accountant for six years of the required general experience.
  3. Candidates may substitute graduate education in an academic field related to the required experience from an accredited college or university at the rate of one year of education for five years of the required general experience.
  4. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in accounting and budget classification or accounting and budget specialty codes in the tax examining field of work on a year-for-year basis for the required experience.

 ** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.

DESIRED OR PREFERRED QUALIFICATIONS

  • Previous Supervisor/ Managerial  Experience
  • Customer Service Experience
  • Organizational skills
  • Call Center Experience
  • Experience with personal computer and software applications
  • Multi-tasking skills 
  • Knowledge and experience of Maryland State Tax Laws and Forms
  • Knowledge and experience of Federal Tax Laws and Forms
  • Communication skills (both verbal and written)

LIMITATIONS ON SELECTION

  • Work may involve special physical demands such as lifting 25 to 35 pounds, climbing a ladder, etc.  
  • Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting services.
  • Employees must be able to tolerate an occasional uncomfortable or unpleasant experiences presented by upset or irate taxpayers.
  • This position is designated as emergency essential personnel.

SPECIAL REQUIREMENTS

  1. Employees in this classification are required to travel in the performance of the duties.
  2. Employees in this classification may be assigned duties which require the operation of a motor vehicle.  Employees assigned such duties will be required to possess a driver’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Incomplete information may result in the disqualification of your application. 

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

*Resumes will not be accepted in lieu of a completed application.

EXAMINATION PROCESS

Only applicants who meet the minimum and selective qualifications for this recruitment will be considered for this opportunity. Approval of your application will be based on a review of your education, training and experience. It is essential that you submit complete and accurate information on your application in order to determine if you meet the qualifications as specified above. Due to the nature of this list, all qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year.

Qualifying applicants are subject to an oral interview. Prior to appointment, the employee must successfully undergo a comprehensive background investigation including a review of criminal, MVA and tax records; and determination of legal authorization to work in the United States or under the United States Immigration Reform and Control Act of 1986. This background check is comprehensive and may involve fingerprinting. Upon initial appointment OR promotion to a position in the State Personnel Management System, an employee is required to serve an initial six- month probationary period. This probationary period may be extended an additional six months under certain circumstances at the discretion of the appointing authority.

BENEFITS

FURTHER INSTRUCTIONS

Veterans

We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.

Attachments

The preferred method for submitting additional information is to upload it directly into your online account. Please remove references to the first 5 digits of your SSN and your DOB on all attachments by deleting, redacting or blacking that information out with a marker. Any attachments necessary to demonstrate the minimum qualifications were met must be submitted by the filing deadline.

Faxes/Email

The online application process is STRONGLY preferred. If you choose fax or email as the option to submit your application and/or required additional information, you must include the following information on each page you submit:

  1. First and Last Name
  2. Recruitment Number (located at the top of the bulletin)
  3. The last 4 digits of your SS#
Fax: 410-974-5249 – This fax number is for Comptroller of Maryland recruitment efforts only.


For Further Questions

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

If you have questions about this particular recruitment, please contact the Comptroller of MD, Office of Human Resources at ahall2@marylandtaxes.gov.

Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 260-6622 or MD TTY Relay Service 1-800-735-2258.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply



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