IT SYSTEMS TECHNICAL SPECIALIST

Provides Tier III support for Operations & Maintenance.  LAN operations and troubleshooting includes gathering statistical data in order to evaluate the LAN's performance and the Enterprise Agency's data traffic efficiency.

Will include the operation and configuration of current monitoring devices.  Responsibilities also include troubleshooting any infrastructure-related hardware or network connectivity issues at all levels of the Open Systems Interconnection model (OSI). 

Diagnose the LAN infrastructure's hardware, software, communication and makes repairs, adjustments, changes, or recommendations.

Plans, designs, engineers and implements changes to existing LAN infrastructure and new LAN infrastructure. 

Performs technical research to provide enhancement to advise DoIT management to achieve cost-effective and efficient solutions offered by existing or new technical resources while maintaining objectives and policies.

Planning and documenting consists of developing site plans, Enterprise agency network diagrams, Service Delivery Plan (SDP), LAN Services roadmap, developing LAN maintenance and change management schedules, and assisting with resource allocation plans. Including documenting network hardware and software devices, communication links, security policies, and any other technical documentation necessary to accurately reflect the current LAN infrastructure.

Perform feasibility studies and site surveys, including long-range planning and understanding of diverse operating systems, databases, communications, and applications.  The implementation, integration, and installation of new and advanced LAN infrastructure into the current environment. This includes upgrades of the current operating systems. Supports the installation and configuration of LAN devices in DoIT's and Enterprise agencies environments including, routers, switches, wireless controllers, and access points and firewalls.  Support LAN Services team members with LAN installations and change management tasking.

Education: Bachelor’s degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology. 

Experience: Three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software. 

Notes: 

1. Graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology may be substituted for the required education. 

2. Graduation from an accredited high school or possession of a high school equivalency certificate and one additional year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software may be substituted for the required education. 

 3. Experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages may be substituted for high school education on a year- for-year basis.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

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Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov 

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.