Employee Benefits Specialist I
INTERNAL RECRUITMENT FOR DBM EMPLOYEE BENEFITS DIVISION
Recruitment #20-004820-0001
Department | DBM OPSB Division of Employee Benefits |
---|---|
Date Opened | 3/30/2020 11:59:00 PM |
Filing Deadline | 4/13/2020 11:59:00 PM |
Salary | $38,988.00 - $61,649.00/year |
Employment Type |
Full-Time
|
HR Analyst | Cecelia Smith |
Work Location |
Baltimore City
|
Introduction
GRADE
LOCATION OF POSITION
POSITION DUTIES
- Learns to review and process benefits events in the Statewide Personnel System (Workday) and conduct appropriate research to address benefits eligibility questions;
- Approves or reject events in Workday in accordance with benefits policy;
- Exercises tact and diplomacy, handles telephone inquiries in a high-volume call center, customer-oriented environment;
- Learns the SPS Help Desk ticketing system (Mojo); monitors for assigned tickets, enter tickets, review tickets, research issues as needed, and resolve problems to close out the tickets.
MINIMUM QUALIFICATIONS
DESIRED OR PREFERRED QUALIFICATIONS
LIMITATIONS ON SELECTION
LICENSES, REGISTRATIONS AND CERTIFICATIONS
1. Employees in this classification are required to obtain certification in State Personnel Management System policies and procedures and in the functionality of the Statewide Personnel System from the Office of Personnel Services and Benefits, DBM within six months from the time of appointment to the position. Employees also are required to obtain recertification every six months thereafter.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.