Skip to Main Content



Recruitment #20-001150-0001


The Maryland Department of Labor,(MDOL) Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional I. This recruitment will be used to fill current and future vacancies. All candidates must meet the minimum and selective qualifications during the time apply. The resulting eligible list will be maintained for one year after the closing date of the announcement.




Hagerstown, Maryland

Cumberland, Maryland

Waldorf, Maryland

Salisbury, Maryland

Main Purpose of Job

UI Benefit Professional I


MD Unemployment Insurance Claims and Adjudication Centers

An UI Professional I is a contractual position. This entails working in one of the Claim Centers within the Division of Unemployment Insurance involving obtaining detailed, technical information from claimants in order to establish and process unemployment insurance claims, and to detect potentially disqualifying unemployment insurance issues.

Adjudicate potentially disqualifying Unemployment Insurance (UI) issues in accordance with established guidelines to provide high quality customer focused services that regulate the distribution of unemployment insurance benefits to support the economic stability of the state


UI Tax Professional


Ensure compliance with State Unemployment Insurance Law as a Contributions Specialist, responsible for contacting liable employers to collect delinquent U. I. reports and payments of taxes, interest and/or penalties.  Determine the liability of employers to pay Maryland Unemployment Insurance Contributions.  Service all employers whether liable and/or not liable. Investigate and respond to employer inquires concerning their accounts.


UI Benefits Professional I


MD Unemployment Insurance Claims and Adjudication Centers


-Interviews claimants for unemployment insurance benefits, individually by telephone to obtain and record demographic, wage and work information

-Analyzes information to determine the appropriate claim type for unemployment insurance benefits.

-Verifies eligibility and ensures prompt payment of benefits.

-Takes initial claims by the evaluation of fact and detects eligibility issues.

-Obtains work and wage information by interviewing claimants and employers.

-Conducts Eligibility Review Interviews (ERI) to discuss continuing eligibility for benefits and re-employment assistance by interviewing claimants and examining their work search records for the purpose of evaluating work search efforts and developing a re-employment assistance plan.

-Conduct minor, separation, and non-separation fact finding interviews and document information gathered;

-Learns to evaluate unemployment insurance claims to detect improper payments and fraud Weighs facts, evaluates the credibility the evidence presents, then makes a written determination that is both legally correct and in a manner that provides sufficient evidentiary summary and legal conclusion in order for both the claimant and employer to understand its content and outcome. Explain and interpret laws, policies, precedents, rules and regulations UI disqualifications and eligibility


UI Tax Professional I


-Respond to telephone and/or email inquiries from both internal and external customers;

-Gather tax and wage information from employers to establish liability under Maryland Unemployment Insurance law;

-Maintain and update employer account information;

-Research and resolve employer protests and delinquency notices;

-Validate financial data to ensure accurate reflection of payment and wage data;

-Process wage adjustments and employer refund requests;

-Assist with maintenance of the Collateral Program for reimbursable employers;

-Determine employer liability of payment of unemployment insurance taxes;

-Determine appropriate rate classification for employers;

-Write review determinations in response to employer protests;

-Assist with reconciling monthly ledgers and balancing daily accounts receivable items and resolution of discrepancies;

-Explain State unemployment laws, rules, and regulations to employers and their representatives;

-Assist with the Vendor Liability Offset Program and the federal Tax Offset Program;

-Review, prepare, and process financial tax accounting transactions;


Education:  Possession of a bachelor’s degree from an accredited four-year college or university.


Experience: None


Note—Applicants may substitute additional experience in unemployment insurance as defined above for the required education at the rate of one year of experience for one year of education, for up to four years of the required education.


Applications that meet the minimum and selective qualifications will be referred to the hiring manager for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.

  • Must have two years using Microsoft Office


Bilingual (Spanish) applicants are strongly encouraged to apply.


All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked and placed on the eligible (employment) list for at least one year.


Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION/EXAMINATION PROCESS.


All information concerning the qualification, including any required documentation (diploma, transcripts, certificate, etc) must be submitted and received by the closing date. Information submitted after this date will not be considered.


Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit. Applications that do not include a completed supplemental questionnaire will be considered incomplete and may be subject to disapproval.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.


Authorization For Release forms should be fax to 410-333-5101.

Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources 
Attn: 20-00115-0001 (UI Professional I/SR) 
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online


Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.

Powered by JobAps