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ADMINISTRATOR III

Collections Manager

Recruitment #19-006096-0005

GRADE

18

LOCATION OF POSITION

300 West Preston Street Baltimore, MD 21201

Main Purpose of Job

This position manages supervisors and individuals that collect on delinquent accounts referred to the Central Collection Unit from various Maryland State Government agencies. This position builds and develops the staff through hiring and providing appropriate training opportunities and tools for success. The position requires the incumbent to have the ability to multi-task and prioritize effectively in a busy work environment and have strong oral and written communication skills.

This is a special appointment position that will serve at the pleasure of the appointing authority.

MINIMUM QUALIFICATIONS

Education: Possession of a bachelor's degree from an accredited college or university.

Experience: Five years of experience supervising debt collectors or employees in a call center. 

Notes: 

1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required experience. 

3. Administrative staff or professional experience may be substituted on a year for year basis for up to four years of the experience.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will placed on the eligible (employment) list for at least one year.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  For education obtained outside of the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation may be required prior to hire. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

BI-LINGUAL CANDIDATES ARE ENCOURAGED TO APPLY.