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Recruitment #19-001362-0015


This recruitment will be used to fill multiple positions.




300 E. Joppa Road, Suite 408, Towson, Maryland  21286

10461 Mill Run Circle, LL1, Owings Mills, Maryland 21117

Main Purpose of Job

To provide secretarial, clerical and telephone support for professional staff engaged in the planning and delivery of vocational services; provide expert assistance to consumers; initiate and maintain office protocols and procedures; and utilize information processing systems to maintain client statisical and financial records.


Process invoices received from vendors for authorized services.  Enter demographic information into DORS database. Greet and receive participants and general public in an office setting. Respond to individual participant concerns and telephone calls to include accurately recording the information provided by the consumer or caller, answering general questions about DORS, giving accurate information to the consumer or caller and maintaining proper interpersonal/telephone etiquette. Use of digital workstation to copy, fax, and scan records. Physical and electronic filing of records. Prepare various documents and correspondence related to participant services.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years performing secretarial or clerical work involving typing duties.


1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience. 


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Experience using an electronic case management software program

Experience working with individuals with disabilities working with medical/disability terminology


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may faxed to 410-554-9397 or mailed to  DORS Human Resource Department at 2301 Argonne Drive, Baltimore, MD 21218

Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.  All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact 410-554-9424.

Appropriate accommodations can be made for individuals with disabilities.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.