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OFFICE SUPERVISOR

Recruitment #18-001442-0002

Introduction

The Department of Labor, Licensing and Regulation is seeking qualified candidates for the position of Office Supervisor within the Division of Occupational & Professional Licensing.

GRADE

11

LOCATION OF POSITION

500 North Calvert Street, Baltimore, Maryland 21202

Main Purpose of Job

The main purpose of this position is to process license applications for the issuance of the licenses for 25 regulatory Boards and Commissions within the divisions of the Occupational and Professional licensing. The position is also responsible for answering consumer inquiries through the Consumer Service Center by providing accurate information regarding the Board and Commissions, application and complaint status, and related information in a professional, courteous, and timely manner.

POSITION DUTIES

Duties of this position include, but are not limited to:

Process, review original and renewal license applications by monitoring  information entered by the bank and the Management Information System to ensure accuracy, completeness and compliance with applicable law and regulations. Provides potential licensees with instructions on how to file electronically via the Internet.

Coordinates the operation of electronic licensing program with the Division. Plans, manages and directs staff functions in processing original and renewal license applications for licenses ova the Internet's World Wide Web.

Verify and audits all application and miscellaneous fee submitted by Boards/Commissions daily in order to ensure that the auditing requirements of the legislative auditors are met.

Maintains tracking and collecting records manually and by computer for all board checks in order to maintain accurate records of the checks and their replacements.

Supervises a staff of (10) employees. Performs the duties necessary to employ, such as training and maintaining time, attendance and evaluates employee's performance.

Monitors tracts and resolves all charge backs from  electronic licensing renewals including identifying electronic transaction. Reconciling credit demands with credit vendors, fiscal services, Division Units, and the Office of Information Management.

Responsible for the direction and management of the financial transaction and fiscal functions of the Unit in the absence of the Administrator.

Assist in the preparation and maintenance of a staff directive log which defines procedures to be followed in the Central Licensing Unit in processing of application, reconciling lockbox transactions, electronic transactions, and the issuance/release of licenses.

Review and recommend actions plans and procedures to implement new or revised system/programs. Responsible for establishing, implementing and maintain various special projects as established by new law, regulation or administrative decisions; and assisting the Administrator on various projects when needed.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of experience performing clerical duties.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

3.Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Administrative Support field of work on a year-for year basis for the required experience. 

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants that possess the following. Include clear and specific information on your application regarding the qualification(s).

Supervisory experience of a staff of 5 or more

Excellent customer service skills

Experience creating, updating and maintaining operations procedures for staff and unit.

Experience in reviewing reports and other documents for compliance including fiscal/audit requirements

Manual deposits and internet transaction experience

Excellent written, oral and telephone communication skills

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

EXAMINATION PROCESS

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

Successful candidates will be placed on the certified list categorized as Best Qualified, Better Qualified, or Qualified. The certified list will be used by DLLR for a period of one year.

BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources

Attn: Ernestine Hyman    18-001442-0002

1100 N. Eutaw Street, Rm. 101

Baltimore, MD 21201

For additional information, please contact Ernestine Hyman at 410-230-6298 or via email Ernestine.hyman1@maryland.gov.

The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.