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REVENUE EXAMINER I- Bilingual

Revenue Administration Division

Recruitment #18-000123-0001

Introduction

OPEN TO ALL QUALIFIED APPLICANTS

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.

GRADE

9

LOCATION OF POSITION

Annapolis, MD

POSITION DUTIES

This is a Bilingual/Spanish position is located in the Revenue Administration Division, Taxpayer Service Section. The incumbent of this position will assist taxpayers by answering and resolving bilingual telephone inquiries, at a beginning level, coming into the Annapolis Call Center, regarding the different tax types administered by the Revenue Administration Division. To responsibly and equitably enforce collection of various types of deficient income taxes, counsel taxpayers in prevention of future deficiencies and ensure compliance with Maryland tax laws. As well as assisting all units within Revenue Administration Division in translating phone calls and correspondence.

PLEASE NOTE: Must be willing to work Monday through Friday, 8:00 am - 5:00 pm. May be requested to work evenings and/or Saturdays during the Tax Season. For the purpose of the statement, Tax Season shall be defined as the period beginning January 15th and closing May 15th.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience involving one or more of the following areas: customer service, telecommunications, fiscal clerical or clerical related work.

NOTE:

  1. Additional education at an accredited college or university may be substituted at the rate of thirty credit hours for one year of the required experience.
  2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the financial clerical and technician field of work on a year-for-year basis for the required experience. 

 ** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.

SELECTIVE QUALIFICATIONS

The candidate must be fluent in Spanish and English, i.e. able to speak, read and write in both Spanish and English. This information must be indicated on the application, and candidates will be required to demonstrate their bi-lingual skill in an oral interview to verify fluency.

DESIRED OR PREFERRED QUALIFICATIONS

  • Customer service experience.
  • Demonstrated reliable and predictable attendance.
  • Knowledge of Federal and Maryland state income tax laws and forms.
  • Knowledge of Microsoft office and experience utilizing other computer programs. 

LIMITATIONS ON SELECTION

  • Unable to engage in tax preparation outside the requirements of your job.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

EXAMINATION PROCESS

Only applicants who meet the minimum and selective qualifications for this recruitment will be considered for this opportunity. The examination will consist of a rating of your education, training and experience. It is essential that you submit complete and accurate information on your application in order to determine if you meet the qualifications as specified above. Due to the nature of this list, all qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year.

Qualifying applicants are subject to an oral interview. Prior to appointment, the employee must successfully undergo a comprehensive background investigation including a review of criminal, MVA and tax records; and determination of legal authorization to work in the United States or under the United States Immigration Reform and Control Act of 1986. Upon initial appointment OR promotion to a position in the State Personnel Management System, an employee is required to serve an initial six month probationary period. This probationary period may be extended an additional six months under certain circumstances at the discretion of the appointing authority.

BARGAINING UNIT STATUS

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

BENEFITS

FURTHER INSTRUCTIONS

Veterans

We thank our Veterans for their service to our country, and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.

Attachments

The preferred method for submitting additional information is to upload it directly into your online account. Please remove references to the first 5 digits of your SSN and your DOB on all attachments by deleting, redacting or blacking that information out with a marker.

Faxes/Email

The online application process is STRONGLY preferred. If you choose fax or email as the option to submit your application and/or required additional information, you must include the following information on each page you submit:

  1. First and Last Name
  2. Recruitment Number (located at the top of the bulletin) 
  3. The last 4 digits of your SS#

Fax: 410-974-5249 – This fax number is for Comptroller of Maryland recruitment efforts only.

Email: ahall2@comp.state.md.us.

For Further Questions 

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov

If you have questions about this particular recruitment, please contact the Comptroller of MD, Office of Human Resources at ahall2@comp.state.md.us

Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 260-6622 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.