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Recruitment #17-002043-0021




Department of Health and Mental Hygiene

Office of Health Care Quality

Developmental Disabilities Unit

55 Wade Avenue

Catonsville, MD  21228

Main Purpose of Job

The Administrative Specialist III in the Developmental Disabilities unit is also called the Triage Specialist. The Triage Specialist works in a team setting with other Triage Specialists in the unit to ensure that the complaints received from stakeholders and self reported incidents from Developmental Disabilities Administration (DDA) licensed providers are properly reviewed, processed, filed, prioritized, and assigned as appropriate. The incumbent must apply the DDA's policy on Reportable Incidents and investigations(PORII) to perform the essential job duties of the position. The Triage Specialist must be able to review and process information accurately, timely, and have good organizational skills. The incumbent will be required to input and retrieve data from 2 distinct data systems: PCIS which is the data system that supports PORII and ACTS which is the Office of Health Care Quality (OHCQ) compliant data system. Additionally, the incumbent must also possess and maintain knowledge of state, federal, and local regulations governing support and services provided to individuals with developmental disabilities, and familiarity with State and federal agencies, law enforcement, and protection and advocacy organizations who interact with the Developmental Disabilities (DD) unit.


Education:    Completion of 60 credit hours at an accredited college or university.

Experience:  Two years of experience in administrative or professional work.


1.  Candidates may substitute experience as defined above at the rate of one year experience for 30 credit hours of education for up to 60 credit hours of the required education.

2.  Candidates may substitute a bachelor’s degree from an accredited college or university for the required education and experience.

3.  Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year to year basis for the required education and experience.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Applicants who meet the minimum qualifications will be evaluated. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program (the Program), have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.  As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.


Online application process is STRONGLY preferred. If online process is not available, please send your paper application to: DHMH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted. If you need to submit additional information, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-5689. Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 767-1251 or MD TTY Relay Service 1-800-735-2258. We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Should additional information regarding this recruitment be required, please contact the DHMH Recruitment and Selection Division at 410-767-1251 or via email at