IT FUNCTIONAL ANALYST LEAD

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DEPARTMENT OF HUMAN SERICES

The main purpose of this position is to oversee functions related to design, development, implementation of software enhancements and modifications associated with the Child Support Management System (CSMS). The CSMS is a large-scale multimillion-dollar cloud based system. The functions of this position include performing functional analysis, recommending solutions and participating on workgroups that impact the ongoing design, development, implementation and maintenance of CSMS. The position supports local and central office end users to ensure that system software development meet the needs of the Child Support Administration. In addition, the position supervises staff that provides design and development, document generation and system support services. 

• Serves as liaison between child support workers and developers to translate changes in business processes that yield the design, development and implementation of automated system enhancements and modifications to effectively process child support cases as required by federal and state laws and regulations and CSA requirements. 
• Performs problem analysis to provide appropriate and timely corrective action when agency user operations are adversely impacted by application system’s malfunction or error. 
• Reviews reporting generated by the system and error tickets submitted by Local users to determine the appropriate course of action for correction. 
• Assists technical programmer analysts in the design, development and testing of application system corrections or enhancements by analyzing modifications recommended, determining system impact and estimating effort and resources required to perform modification. 
• Monitors migration of new and revised applications through user acceptance and production regions to ensure adequate pre-production test planning and execution in coordination with established quality assurance policies and procedures. 
• Develops, reviews and updates application documentation to ensure that information is accurate, relevant, current, and user friendly. 
• Oversees, coordinates and supports permanent and ad hoc user groups for the advancement of the system and the users’ operating knowledge.

Experience: Three years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.

Notes:

1. Candidates may substitute the possession of an Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for the required experience.

2. Candidates may substitute the possession of an Associate’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and two years and six months of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of Child Support Experience.

One year experience on an Agile Systems build or upgrade project.

One of experience leading Subject Matter Expert (SME) groups or gathering system requirements.

NOT APPLICABLE.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. If you are in State service and are a promotional candidate, your salary will be determined in accordance with the State of Maryland Guidelines.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: