OFFICE SUPERVISOR

• Plans, coordinates and supervises the work of assigned clerical staff. Monitors performance and completion of assignments in a timely manner; completes the Performance Planning & Evaluation Program (PEP) process; responds to inquiries, makes determinations and resolves problems by reviewing, verifying, interpreting and editing information in accordance with federal, state, county, agency, and other applicable policies, procedures and guidelines.
• Monitors and ensures the registration, initiation and running of clearances using automated systems in order to obtain and verify customer information; ensures applications, redeterminations, and verifications are screened, pended, narrated, scanned and assigned accurately to case managers; performs clearinghouse functions to include transfer case in and out of the office to other jurisdictions in the state in accordance with federal, state, county, agency, and other applicable policies, procedures and guidelines.
• Trains clerical staff on agency policies, procedures, regulations, and equipment usage; coordinates, monitors, maintains system access and support for office staff and equipment.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of experience performing clerical duties.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

3.Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Administrative Support field of work on a year-for year basis for the required experience. 

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience as a supervisor (conducting performance evaluations, approval of leave, supervising lower level staff).

One year of experience utilizing Microsoft Office, and Google Suites to create reports, spreadsheets, etc. 

One year of experience with Workday.

One year of experience providing customer service and communicating with the public.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave - ten (10) days of accumulated annual leave per year.
• Sick Leave - fifteen (15) days of accumulated sick leave per year.  
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays - State employees also celebrate at least twelve (12) holidays per year.  
• Pension - State employees earn credit towards a retirement pension.
• Positions may be eligible for telework.