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PROGRAM MANAGER SENIOR I

Chief UI Employer Services

Recruitment #23-005482-0005

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Introduction

This position reports directly to the Contributions Director for the Division of Unemployment Insurance (DUI). The main purpose of this position is to manage the business operations related to employers contributing to the Unemployment Insurance Trust Fund. This position ensures efficient resource management and quality customer service within the Account Maintenance Section, which is comprised of four units: Employer Status; Employer and Tax Assistance; Experience Rate; and Benefit Charge Correspondence. This position is also responsible for overseeing the detection and enforcement of SUTA dumping in an effort to prevent fraud

GRADE

23

LOCATION OF POSITION

1100 North Eutaw Street, Baltimore, Maryland 21201

Main Purpose of Job

This position reports directly to the Contributions Director for the Division of Unemployment Insurance (DUI). The main purpose of this position is to manage the business operations related to employers contributing to the Unemployment Insurance Trust Fund. This position ensures efficient resource management and quality customer service within the Account Maintenance Section, which is comprised of four units: Employer Status; Employer and Tax Assistance; Experience Rate; and Benefit Charge Correspondence. This position is also responsible for overseeing the detection and enforcement of SUTA dumping in an effort to prevent fraud.

POSITION DUTIES

Manages and oversee the various Employer Service Units:

Employer Status Unit
Responsible for detecting new employer liability, opening and closing employer accounts, preparing review
determinations concerning employer status liability, coordinating accounts with the Comptroller's Central Registration Unit, researching skip trace referrals, establishing payment agreements, managing the TOPS Federal Offset Program, and handling disputed claim assignments.

Review Determination Unit
Responsible for assigning a tax rate to 165,000 employer accounts and preparing review determinations concerning employer tax rates.

Employer Assistance Unit
Responsible for assisting employers with various matters, including completing quarterly unemployment insurance tax reports, responding to inquiries concerning periodic delinquent notices. Responsible for mailing monthly statements to employers assessed with penalties for failure to file timely separation information and maintaining the penalty receivable file.

MINIMUM QUALIFICATIONS

Education: Possession of a Bachelor’s degree in Accounting, Finance, or a related field from an
accredited college or university.

Experience: Five years of experience examining, analyzing, and interpreting accounting systems records
and reports by applying generally accepted accounting principles. Two years of the required
experience must have involved overseeing and coordinating the operations of a unit or units,
and being the supervisor of the accountant’s fiscal and professional staff.

SELECTIVE QUALIFICATIONS

Please read the job announcement in its entirety before applying for this recruitment, Applications must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

Five years of supervisory experience

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • Knowledge of Maryland and Federal Unemployment Insurance law, policies and/or procedures
  • Experience preparing annual financial statements and cash management reports.
  • Experience preparing program financial and performance reports.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. *Resumes are not acceptable and not considered in the selection process*

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.

BENEFITS

FURTHER INSTRUCTIONS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, You may  submit via email to felicia.ransome@maryland.gov.  Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

MDOL Office of Human Resources
Attn: Program Manager Sr I./ Chief of UI Employer Services (#23-005482-0005)FR
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.



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