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ADMINISTRATIVE OFFICER II

Administrative Assistant

Recruitment #23-003235-0024

GRADE

14

LOCATION OF POSITION

301 W. Preston Street
Baltimore, MD 21201

POSITION DUTIES

The main purpose of this position is to act as a technical and administrative specialist for the Department's Continuing Care Retirement regulatory function. The employee will work closely with, and assist the Continuing Care Division Director in:

1) Receiving and reviewing applications, disclosure statements and marketing materials for accuracy, completeness and compliance with Continuing Care Retirement Community (CCRC) and Continuing Care at Home (CCAH) laws and regulations;

2) Assessing existing Division processes and operations, taking the initiative to identify and implement ways to improve system efficiency, accuracy and responsiveness;

3) Facilitating the efficient completion of contract and document reviews by the Division's Assistant Attorney General;

4) Assisting Continuing Care providers, their residents and the general public to improve compliance, understanding and awareness of Continuing Care laws and regulations.


Technical/Administrative Assistance to Division Director

Using subject matter skills to assist the Division Director in: 

 · Reviewing and processing Continuing Care applications, renewals, submissions from providers for accuracy, completeness and compliance with Continuing Care laws; 
 · Organizing and improving Division processes and databases; 
 · Improving procedures and operations and filing systems; 
 · Updating forms, providing website updates, and other materials; 
 · Processing public information requests. 

Providers/Residents Assistance

Using subject matter skills to educate and assist Continuing Care providers and residents with

 · Inquiries, submissions and other matters; 
 · Compliance with Continuing Care laws; 
 · Improving communication systems and processes.

Consumer Assistance 

Using subject matter skills to assist with inquiries from consumers and the general public by:

· Receiving and responding to inquiries by phone, email and other correspondence;
· Improving public understanding and awareness of Continuing Care laws and the Department of Aging's role.  

Other Duties as Assigned 

Responsible for performing other technical, administrative or special project duties as assigned by the Secretary or Division Director."

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

  • One year experience supporting a higher level executive such as a Division Chief
  • Experience in designing, creating new and/or improving existing data and filing systems, and regulatory review systems 
  • Experience managing communications with various constituencies: public, consultants, industry professionals and leaders
  • Excellent oral and written skills and ability to work within a team
  • Experience with Google Suite and Microsoft Office

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  You must meet the minimum qualifications to be considered.  For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. Resumes may not be submitted in lieu of completing the employment application.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:

Department of Budget and Management 
Recruitment and Examination Division 
301 W. Preston Street, Room 608
Baltimore, MD 21201  

All mailed documents must include the applicant's name and the job number and must be received by the closing date.  Resumes will NOT be accepted in lieu of completing the application. If you have any questions concerning the recruitment process for this position, please call 410-767-4850. 

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. 

People with disabilities and bilingual applicants are encouraged to apply. 

We thank our Veterans for their service to our country and encourage them to apply. 

TTY Users: call via Maryland Relay



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