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ADMINISTRATIVE OFFICER II

Benefits Processing Unit

Recruitment #23-003235-0020

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Introduction

The Maryland State Retirement Agency (“Agency”) is the administrator of the Maryland State Retirement and Pension System (“System”). The System is a defined benefit pension plan covering governmental employees within the State of Maryland. The System has over 400,000 participants (customers), including 192,000 members who are actively employed and enrolled, 170,000 payees who receive a monthly retirement benefit payment, and 40,000 vested members who are no longer actively employed but who have earned a benefit that will become payable at a future date.

GRADE

14

LOCATION OF POSITION

Maryland State Retirement Agency
120 East Baltimore Street 
Baltimore, MD  21202

Main Purpose of Job

This position serves as the lead worker of the Estimates Processing Section. This position assists and reports to the supervisor of the Estimates Processing Unit, and as scheduled by the Director and as the work dictates, may rotate periodically with the lead worker of the Retirement Finals Processing Section. The incumbent must learn the statutory pension, internal procedures and policies, and processing knowledge to lead and assist the unit supervisor. As a lead worker, the incumbent will be responsible for assisting the unit supervisor in daily processing and providing technical direction to staff.  This position assigns and reviews the work of staff, trains and provides guidance to staff, and may assist the unit supervisor in hiring new staff. This position works closely with the unit supervisor to manage workflows to meet the productivity standards required within the team. The incumbent is required to learn and maintain knowledge of internal policies and procedures, federal and state pension laws, regulations, proper processing knowledge.

POSITION DUTIES

Assign and review estimate request and retirement application calculation worksheets in accordance with established procedures to minimize backlogs and to ensure timely processing.

Provide guidance and training to new and existing staff in the preparation and calculation of estimates requests and retirement application calculation worksheets in n accordance with established procedures to minimize backlogs and to ensure timely processing. 

Assist the section supervisor in the preparation and modification of procedures.

Special Projects and Other Duties as assigned by the Retirement Processing Manager, Deputy Director or Director.   

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of administrative staff or professional work. 

Notes: 

1. Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience. 

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preferred Qualifications:

An Associate’s or Bachelor’s degree from an accredited college or university.

At least two years of experience in using Microsoft Office suite of products (Word, Excel, Outlook)


LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the minimum for this recruitment. All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.  This list will be used by the hiring agency to select employees.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. Due to the confidential nature of the work, selected candidates must undergo and pass a background check.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If online access is not available, you may mail a paper application and supplemental questionnaire (if applicable) to:

DBM Recruitment & Examination Department 301 West Preston Street, Room 608 Baltimore, MD 21201 

All mailed documents must include the applicant's name and the job number and must be received by the closing date.   Resumes will NOT be accepted in lieu of completing the application. 

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258. 

TTY  Users: call via Maryland Relay 

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.  People with disabilities and bilingual candidates are encouraged to apply.  

We thank our Veterans for their service to our country and encourage them to apply.



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