IT TECHNICAL SUPPORT SPECIALIST II

Operating Systems and Network Support: Installs, test, debugs and maintains new and revised operating system software. Specifically this position: images computers and laptops; evaluates and tests upgraded network systems once installed; monitors computer system performance and utilization; modifies operating systems as necessary; plans and participates in long and short term studies to determine feasibility of converting or modifying operating system requirements; installs communication links to computers on network; provides infrastructure support for servers, network switches, router hardware; automates installation of operating system software and security updates; keeps up to-date with computer technology systems, equipment and software changes and make recommendations to management to keep our systems current; prepares and assembles technical documentation when troubleshooting errors or problems from the knowledge bases websites, and studies technical literature and attends workshops, seminars and trainings to keep up-to-date on latest technology. Performs other related duties. 

Customer Support: Resolves issues related to operating systems, networking connections and equipment for system users. Specifically, provides Tier 2 phone and email support to resolve user hardware, network and technical issues; recommends procedures and standards for application interfaces; recommends operating system procedures; and resolve user software, hardware, network and technical problems. Performs other related duties.

Experience: Two years of experience maintaining and modifying operating systems for multipurpose, multi-tasking computers.

Notes:

1. Candidates may substitute thirty credit hours from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field to include course work in machine or assembler computer languages, and operating system and data communication technology for multipurpose multi-tasking computers for one year of the required experience.

2. Candidates may substitute experience operating multipurpose, multi-tasking computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on multipurpose, multi-tasking computer systems; or converting data from project specifications by developing program code using third generation or other generally accepted computer programming languages; or designing, developing and maintaining communications networks on a year-for-year basis for a high school education.

3. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field to include course work in machine or assembler computer languages, and operating system and data communication technology for multipurpose, multi-tasking computers and one year of experience maintaining and modifying operating systems for multipurpose, multi-tasking computers for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list for at least one year.

The assessment will be a rating of your application based on your education, training and experience as they relate to the requirements of the position.  Therefore, it is essential that you provide complete and accurate information on your application.  Please report all related experience and education.  Candidates shall be certified to the eligible list for a period of one year.  This list will be used by the DJS hiring agency to select employees.

STATE OF MARYLAND BENEFITS

Online application process is strongly urged.  However, if you are unable to apply on line you may mail a paper application to the address below or fax a paper application to the fax number below.  If you choose to fax or use regular mail, you must include on each page of the attachment your First and Last Name, the Recruitment Number that is located at the top of the bulletin and the last 4 digits of your SS#.  The paper application must be received by 5:00 pm, close of business, on the closing date for this recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted:

    Maryland Department of Juvenile Services

    OHR-Recruitment & Examination Unit

    One Center Plaza

    217 E Redwood Street

    Baltimore, MD 21202

    Attn: Jakiraman Jones

    Fax number 410-333-4188

    TTY Users: call via Maryland Relay

The resulting Certified Eligible List for this recruitment may be used for similar positions in this or other State agencies. 

Should additional information regarding this recruitment be required, please contact DJS Office of Human Resources at djs.careers@maryland.gov   Include the Recruitment Title/Number that is located at the top of the bulletin

Bilingual applicants are welcome to apply for all recruitments.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.