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ADMINISTRATIVE OFFICER II

Recruitment #22-003235-0063

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Introduction

This is a Position Specific Recruitment for the Department of Assessments and Taxation, Charter Filing and Processing Division. The resulting eligible list will be used for this position only.  Interested persons will need to reapply for future recruitments in this classification. 

GRADE

14

LOCATION OF POSITION

Department of Assessments and Taxation
Charter Filing and Processing Division
301 W. Preston Street
Baltimore, MD  21201

POSITION DUTIES

The position supervises the Charter Troubleshooters and Service of Process function; provides support to OIT overseeing design, development and testing of MBES applications; oversees all credit card refunds and unallocated funds (in-house and internet); oversees the Charter Discovery program.

Supervises the Charter troubleshooter unit including assigning work, approving leave and performance evaluations 

Responsible for issuing internet and in house credit card refunds 

Assists MBES programming and OJT Specialists in the design, development and testing ofMBES application corrections or enhancements and estimate effort and resources required to performance these modifications. 

Oversees the pre-production testing to ensure quality assurance policies and procedures are adhered and coordinated User Acceptance of any MBES enhancements, modifications, and/or new development. 

Participates in the management of changes with the Programmer/ Analyst Supervisor based on needs of the end users, other department control Units or Agencies. 

Oversees the Service of Process function to ensure accurate and timely processing of requests. Oversees the Discovery Program for sales tax and vendor payments accounts. Develops end user training requirements and provides end-user training, to include one on one and group training. 

Performs various other duties as assigned; which may include but not limited to supporting other teams when appropriate participates in training provided by management for any job duty deficiencies, regularly checks and responds to emails and follows SDA T's Customer Service Policy. 

MINIMUM QUALIFICATIONS

Experience: Six years experience in administrative staff or professional work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for each year for up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from a college or university and two years of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours for each year of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Desired or Preferred

Experience interpreting and applying laws, rules, regulations and policies.
Experience with supervising, evaluating and training employees.
Experience using Microsoft Office Suite, including Word, Excel and Power Point.
Experience using Google Docs to share Excel spreadsheets and other documents 

LIMITATIONS ON SELECTION

Must be willing to work in Baltimore city.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

 

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:  STATE OF MARYLAND BENEFITS

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)
  • Annual Leave - ten (10) days of accumulated annual leave per year
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least twelve (12) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension. 

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Assessments and Taxation, Office of Human Resources Division, 300 W. Preston St., Room 511, Baltimore, MD 21201. Paper application materials must be received by 5pm in our office on the closing date for the recruitment. No postmarks will be accepted. Resumes will NOT be accepted in lieu of completing the application.

For questions regarding this recruitment, please contact the Department of Assessments and Taxation at 410-767-1140, MD TTY Relay Service 1-800-735-2258. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining, and promoting employees who are reflective of the State's diversity.




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