ADMINISTRATIVE OFFICER II

The Maryland Higher Education Commission (MHEC), is seeking an experienced and energetic individual to fill the position of Administrative Officer II (OSFA Program Supervisor) in the Office of Student Financial Assistance. 

14

6 N. Liberty Street, Baltimore, Maryland 21201

The Administrative Officer is a member of the Office of Student Financial Assistance (OSFA) at the Maryland Higher Education Commission, and is responsible for a variety of duties related to the technical operations of OSFA, and serves as the point of contact for post-secondary institutions across the state. The selected candidate will be responsible for the following activities:

· Serve as the point of contact and subject matter expert for all school-related operation functions through phone and email correspondence.

· Complete certain technical functions within the Maryland College Aid Processing System (MDCAPS) necessary to administer financial aid to students.  

· Perform all school-related operation functions such as school roster processes, annual cost-of-attendance collection process, loading of ISIR data, confirms accuracy of award amounts, and adjust awards to reflect appropriate campus tuition and fee amounts.

· Establish and maintain relationships with institution financial aid coordinators to identify and resolve programmatic and technical issues with MDCAPS.

· Administer training for and provides supervision to contractual staff and work-study students.

· Serve as a member of the Program Review team by ensuring that awards are in compliance with statutory requirements and OSFA’s policies and procedures.

· Recommend, develop, and implement Commission policies, and guidelines.

·       Coordinate and conduct projects as assigned by the Associate Director and/or Director such as the revision of award and cancellation letters, and preparing statistical reports.

·       Respond to a high-volume and fast-paced operational setting that requires attention to detail and excellent customer service skills.

Experience: Six years experience in administrative staff or professional work.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from a college or university and two years of experience in administrative staff or professional work for the required experience.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours for each year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

The successful candidate will possess a bachelor’s degree or higher credential from an accredited college or university

Two years experience working at a post-secondary institution, and in a fast-paced, results driven, operational environment. 

Applicants should possess two years financial aid experience, excellent oral and written communication skills, have experience managing projects with deadlines, and working collaboratively as part of a team.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

 

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to: