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ADMINISTRATIVE AIDE

Sales Assistant

Recruitment #22-002572-0029

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Introduction

Inspire Change. Invest in your future. Improve your community.


If you are looking for an exciting  career with great benefits, pension, generous leave, competitive salary, and professional growth, apply to DPSCS team today!


Maryland Correctional Enterprises (MCE) is the self-sustaining, vocational training arm of the Department of Public Safety & Correctional Services (DPSCS).  Our goal is to teach our program participants the technical skills and work ethics needed to obtain employment after they are released.  For more information, visit us online at www.mce.md.gov.

GRADE

ASTD11

LOCATION OF POSITION

Maryland Correctional Enterprises
7275 Waterloo Rd, Jessup, Maryland 20794

POSITION DUTIES

This position is mainly responsible for providing support to the Director of Sales. In addition, this position will provide support to the Sales Manager, Design Manager, and Customer Service Manager. This is a multifaceted position responsible for understanding complex procedures in a diverse team. This position will be responsible for coordinating and supporting various sales office operations including tracking, analyzing, and reporting on sales data, entering orders, administrative, technology, and system support, and other customer service duties as assigned. This position will regularly interact with customers, board members, and stakeholders to answer questions and concerns about products, pricing, lead times, and state procurement procedures.

  • Provide administrative support to the MCE Sales team to include maintaining calendars, tracking sales trends, and ensuring high levels of customer satisfaction throughout the agency.
  • Assist the sales team in identifying and communicating with new and existing clients to include compiling and following up with sales quotes.
  • Coordinate and attend special events on behalf of the sales team.
  • Utilize the Microsoft Office Suite and ERP software to maintain accurate data and reporting.
  • Schedule meetings and confirm appointments with stakeholders on behalf of the Director of Sales.
  • Acts as the liaison between MCE staff and customer regarding order inquiries and status updates.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years performing secretarial work or clerical work involving typing duties.

Notes:

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1.  Experience utilizing Enterprise Resource Planning and Customer Relationship Management (ERP and/or CRM) software.

2.  Prior administrative support experience.

3.  Two years or more of sales and/or customer service experience.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties that require the operation of a motor vehicle.  Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SPECIAL REQUIREMENTS

Demonstrated ability to accurately type on a keyboard on a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to hr.recruitmentuser@maryland.gov or faxed to 410-484-5928. Paper application materials must be received in our office by the closing date for the recruitment.

If you are submitting additional information, the preferred method is to upload it with your application.  All uploaded additional information must be received by the closing date and time. If you are unable to upload please email the requested information to hr.recruitmentuser@maryland.gov referencing the recruitment number in the subject line, or fax to 410-484-5928 (providing a cover sheet with your contact information, recruitment name, recruitment number and the number of pages faxed). Only additional materials that are requested will be accepted for this recruitment.

For questions regarding this recruitment, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment Division at 410-585-3999. 

If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov <Application.Help@maryland.gov> or
410-767-4850.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.

Nicole Fields

nicolem.fields@maryland.gov




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