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ADMINISTRATIVE SPECIALIST I

Training Producer

Recruitment #22-001755-0093

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Introduction


The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually.  The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City.  DHS works in every community in Maryland to positively impact the lives of Marylanders. 


Please note that there are 3 vacancies for this recruitment. This is a full-time contractual position.

GRADE

10

LOCATION OF POSITION

Department of Human Services
DHS Learning Office
311 W. Saratoga Street, Baltimore, MD 21201

Main Purpose of Job

The Training Producer is responsible for managing the technical components and delivery of virtual instructor led training utilizing web conferencing platforms such as Zoom, Google Meets, WebEx, etc. The incumbent will assist the facilitator with session moderation, provide immediate technical assistance to attendees, troubleshoot technical issues, set up break out rooms, polls, and screen shares. The Training Producer supports the Professional Development Team achieve and deliver G.O.L.D. Standard Customer Service through implementing a consistent high-quality learning experience.

POSITION DUTIES

Manages and coordinates the delivery of virtual instructor led training programs designed to develop and update targeted employee competencies consistent with identified training needs and DHS’s strategic training goals. Training will be delivered utilizing web
conferencing platforms such as Zoom, google Meets, or WebEx on a regular and ongoing basis. Adheres to a training schedule consistent with DHS’s strategic professional development goals. At all times, the incumbent will provide customer service to both internal and external customers that meets or exceeds the standards set by the Department.

Prepare for training delivery by reviewing materials, attending rehearsals, and confirming all necessary technical configurations. Conduct pre- session technical checks with facilitators and mitigates any issues encountered. Maintains a high-level familiarity of all features needed to
conduct flawless virtual deliveries.

Resolves audio and connection issues for attendees and speakers during virtual instructor led sessions. Establishes and maintains a positive working relationship with internal and external customers as well as applies professional inter-cultural awareness with all attendees.

Adheres to a training schedule consistent with DHS’ strategic training goals and timely posts course attendance data after delivery of training. Provides an overview of the virtual instructor led training from a technical perspective.

Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience performing clerical, clerical technical, or secretarial work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATIONS

Preferred Qualifications
One year of relevant experience including experience with virtual meeting platforms such as Zoom, Google
Meet, and Webex.
One year of professional work experience working with Google Suite and/or Microsoft Office Suite.
One Year experience using PowerPoint or Google Slides.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Applicants must meet all minimum qualifications to be considered and to appear on the list of people eligible for hire. Please read all requirements before applying. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. 

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

Applicants who meet the minimum qualifications will be evaluated.  If selected for an interview, you will be required to provide an official transcript.  For all foreign education obtained outside the U. S. you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service if selected for an interview.  

Online applications are highly recommended, however the paper application may be submitted to: Department of Human Services/HRDT, 311 W. Saratoga Street, Attn: S. Nelson, Baltimore, MD 21201.  The paper application must be received on the closing date for this recruitment, no postmarks will be accepted.  Information received after the closing date will not be considered.  Application inquiries may be directed to dhs.recruit@maryland.gov.       

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity





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