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ADMINISTRATIVE SPECIALIST III

Agent Admin

Recruitment #21-002043-0093

Introduction

The Maryland Lottery and Gaming Control Agency(MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products and promotions, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities.

GRADE

12

LOCATION OF POSITION

Montgomery Park Business Center 

1800 Washington Boulevard Ste. 330 

Baltimore, Maryland 21230

POSITION DUTIES

The main purpose of this position is to process applicants request to become a licensed lottery retailer, selling lottery products. This will generate sales/revenues for the Lottery Agency and the State of Maryland.


Utilizes the GemOffice system to review retailer applications submitted to ensure accuracy and that all necessary documents have been uploaded and completed correctly. Retrieves from state and local public records (via Internet) the Articles of Incorporation and liquor license (if applicable) for those applying to become a licensed Maryland Lottery Retailer. Determines the next step of the electronic application process.

 

Retrieves applications from GemOffice and uses Experian Consumer Credit Solution’s System to pull the credit reports. Records applicant National Risk Score (NRS) in GemOffice using a Credit Analysis Score Sheet.  

 

Reviews the Wells Fargo (ACH) Returned Items Report for Lottery retailers who had insufficient funds (NSF) during the weekly drawdowns. Completes and issues correspondence to the Lottery retailer informing them that the NSF practice must stop or a security deposit requirement will be imposed as a condition to continue to sell Lottery products. Use the GMS reporting system to obtain the sales calculations generated to determine the amount of the security deposit. Records NSF retailers required to provide a security deposit on Microsoft Excel spreadsheet and informs Sales Division of this decision.   

 

Reviews all licensed Lottery retailers that have an existing security deposit to determine the current security deposit status. Prepares notices recommending if the retailer must continue or be released from this obligation. Records data in spreadsheets and informs the Sales Division of this decision. Secures all security deposit documents in the safe and maintains them with the established record retention guidelines.

  

Perform all duties as required for the unit to meet its objective to review and approve applicantion to sell Lottery products.

MINIMUM QUALIFICATIONS

Education: Completion of 60 credit hours at an accredited college or university.

Experience: Two years of experience in administrative or professional work.

Notes:

1. Candidates may substitute experience as defined above at the rate of one year experience for 30 credit hours of education for up to 60 credit hours of the required education.

2. Candidates may substitute a Bachelor’s degree from an accredited college or university for the required education and experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required education and experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Knowledge of banking industry rules and the ACH (Automated Clearing House) process.   

Experience with Microsoft Word and Excel.   

Customer service experience.   

Experience with surety bonds and escrow payments.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Applicants who meet the minimum qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

  

BENEFITS

FURTHER INSTRUCTIONS

Resumes will NOT be accepted in lieu of completing the online or paper application.  Online application process is STRONGLY preferred.  If online access is not available, applicants may submit a paper application and direct any inquiries to:

Maryland Lottery and Gaming Agency

Attn: Tyrice Gorham

1800 Washington Boulevard, Suite 330 Baltimore, MD 21230

Office: 410-230-8840 or email: tyrice.gorham@maryland.gov

 

TTY Users: Call via Maryland Relay

 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

 

 

 

 




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