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IT FUNCTIONAL ANALYST LEAD

SYSTEM DEVELOPMENT & OPERATIONS, LEAD

Recruitment #20-004500-0003

GRADE

17

LOCATION OF POSITION

DEPARTMENT OF HUMAN SERVICES

CHILD SUPPORT ADMINISTRATION

OFFICE OF SYSTEM SUPPORT & OPERATIONS

311 W. SARATOGA STREET

BALTIMORE, MD 21201

Main Purpose of Job

This position serves as the System Development & Operations, Lead providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of the Child Support Management System (CSMS) application. The CSMS is a large-scale multi million-dollar mainframe system under Maryland's Client Information System (CIS). This position assigns, reviews and approves the work and trains lower-level System Development & Operation Analysts. In addition, this position performs functional analysis, recommends solutions, and participates on workgroups that impact the ongoing design, development, implementation and maintenance of CSMS. This position supports local and central office end users. In addition, the position works with technical programmers and User Acceptance Testing staff, analyzing the design, development and testing of new software and determines the impact and estimates the level of effort required to perform the requested change.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems.

Experience: Two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.

Notes:

1. Graduation from an accredited high school or possession of a high school equivalency certificate and two additional years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms may be substituted for the required education.

2. Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted on a year-for-year basis for a high school education.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

The ideal candidate would possess:

1. One year of experience conducting formal independent IT-related trainings.

2. One year of experience working with Microsoft Office Suite software such as Excel, Word and PowerPoint.

3. One year of experience leading small work groups.

4. One year of experience working in a Human Service Program such as Child Support, Child Welfare, Family Investment, etc.

5. Strong written and oral communication skills

6. Ability to prioritize and multi-task effectively.

7. Flexibility in a busy environment.

8. Strong time management, priority setting and problem-solving skills.

9. An understanding of computer/system logic.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to: Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 137, Baltimore, Maryland 21201.

If additional information is required, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-0882. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have questions concerning the recruitment process for this position, please call 410-767-7414.

TTY Users: call via Maryland Relay.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov

All mailed documents must include the applicant's name and job number and must be received by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.