COMPUTER INFORMATION SERVICES SPECIALIST II

15

Maryland Correctional Enterprises

7275 Waterloo Road

Jessup, Maryland 20794

The main purpose of this position is to support the continuing operation of the Maryland Correctional Enterprises (MCE) Services Information Technology Systems providing on-site technical services. Assist with special projects, including the installation, configuration and upgrade of hardware and software, hardware problems making necessary adjustments. This position will be tasked with investing and finding IT related contraband.

Responds to Help Desk calls by asking users diagnostic questions to determine computer system or printer problems. 

Evaluates personal computer hardware and software to provide solutions to user needs. May install and troubleshoot personal computer hardware and software. 

Maintains records of inventory, local area network lines, users’ accounts or security information including violation. 

Act as security representative to administer security issues related to MCE computers and local area networks. 

Assist/trains MCE users in accessing the computer by providing detailed instructions as contained in equipment manuals, systems manuals, application manuals, user guides and other written guidelines. 

Researches and downloads tutorials and disseminate to MCE employees. 

Maintains records of Help Desk calls including user identification, nature of problems, resolutions and response times and system downtime. 

Handles all print Queue’s printing and distributing reports for A/P, A/R, Inventory, Customer Service, and Purchasing. Printing and distributing special request reports. 

Performs other related duties.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate. 

Experience: One year of experience evaluating, implementing and maintaining personal computer hardware and software. 

Note: 

1.  Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications may be substituted on a year-for-year basis for the required education. 

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Employees in this classification may be assigned duties which require the operation of a motor vehicle.

Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.

**All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

** Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment will consist of a rating of your education, training, and experience related to the requirements of the position. Therefore, it is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Approved candidates selected for interview will have to take a typing assessment as part of the interview process.

STATE OF MARYLAND BENEFITS

To submit qualifying documents; the preferred method is to upload them using the "other" tab on the online application. However, if you’re unable to upload your documents, please fax requested information only to 410-585-0570 (providing a cover sheet with your contact information, recruitment name, recruitment number and the number of pages faxed). We will not consider information submitted after the closing date of this announcement.

**Resumes will not be accepted in lieu of completing the online or paper application.** 

Online applications are strongly recommended; if you do not have internet access, please mail your application by the closing date to: 

HRSD-Recruitment & Examination 

ATTN: Thomasine Johnson 

300 E. Joppa Road 

Towson, Maryland 21286 

For questions or more information, please call 410-339-4214. 

People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

TTY Users: call via Maryland Relay 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.