Introduction
This is a position Specific Recruitment for the Department of
Assessments and Taxation, Tax Credit Programs. The resulting
eligible list will be used for this position only. Interested persons
will need to reapply for future recruitments in this classification.
GRADE
13
LOCATION OF POSITION
Department of Assessments and Taxation
Tax Credit Programs
301 W. Preston Street, Room 900
Baltimore, MD 21201
POSITION DUTIES
The Main responsibility of this position is administer the Homeowners’ Tax Credit Program and direct and supervise the two Homeowners’ Tax Credit teams. As the Department is in the midst of a multi-year modernization effort (Project SEAN), this position’s secondary responsibility is to be the homeowners’ tax credit subject matter expert liaison with vendors, and provide training for tax credit staff so they can perform adequately using new technology.
Assists the Program
Manager in the analysis and development of policies, regulations, and
procedures. Follows Departmental policy and state laws and regulations and
ensures that subordinates are adhering as well. Responsible for the accuracy of
all data entered by the Team into the CICS processing application or other
application systems (i.e. Global Search/Square9).
Completes subordinate’s
performance reviews, weekly performance reports, and front-end audit as
directed by the Program Manager, and ensures subordinate supervisors do the
same.
Allocates staffing
resources appropriately to ensure that all areas covered by the team are being
worked on appropriately (i.e. phone, email, processing, correspondences, paper
vs. imaged).
Resolves conflicts,
disputes, differences, and grievances that may occur with employees. Hires,
counsels, evaluates, trains, and disciplines subordinate employees.
Analyzes work requests
and reassigns employees as necessary to ensure that all essential functions are
staffed and that the work is processed according to the departmental standards.
Makes recommendations and
implements procedures for accurate and efficient record keeping for the
Homeowners’ section. Evaluates current operations to determine if information
technology innovations would improve quality and efficiency.
Develops concepts
designed to improve the section’s efficiency and work quality.
Proficiency with software packages
currently utilized (i.e... Word, Excel, PowerPoint, internal SDAT programs such
as CICS, AAVS/Real Property Search, ADC, Google online services, scanning and
retention systems/Global Search/Square9, DoIT’s OneStop application, and/or an
ability to learn how to utilize those platforms.
Ensures documents are being scanned and
that imaged applications and correspondences are being reviewed and responded
to.
Holds monthly or more frequent meetings
with all team members to discuss current progress, areas of concern, and what
can be improved; and ensures subordinate supervisors do the same.
Plans, coordinates, supervises, and
monitors the workflow of staff in order to ensure that tax credit applications
are completed in a timely manner.
Reviews correspondences sent in by mail or
electronically (Global Search/Square9/shared email) to complete application
processing or facilitate additional follow-up with the customer.
MINIMUM QUALIFICATIONS
Education: Possession of a Bachelor's degree from an accredited four-year college or university.
Experience: One (I) year experience in administrative or professional work.
Notes:
1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.
2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required education and experience.
DESIRED OR PREFERRED QUALIFICATIONS
DESIRED OR PREFERRED
Experience interpreting and applying laws, rules, regulations and policies.
Professional oral and written communication and interpersonal skills
Experience using Microsoft Office, Google Docs, Sheets and Excel, and entering data into a database system.
Experience with supervising, evaluating and training employees.
LIMITATIONS ON SELECTION
Must be willing to work in Baltimore city.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
BENEFITS
FURTHER INSTRUCTIONS
Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Assessments and Taxation, Office of Human Resources, 300 W. Preston St., Room 511, Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.
For questions regarding this recruitment, please contact the Department of Assessments and Taxation, Office of Human Resources at Application.Help@maryland.gov or 410-767-1140, MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.
